Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Georgina Mata

Miami,FL

Summary

Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Operations Manager

CVS Pharmacy
01.2007 - Current
  • CVS Health is the largest pharmacy health care provider in the U.S
  • Helping people to a path to better health
  • Oversee daily operations of a $7 Million a year store, managing staff of 30 employees
  • Responsibilities include administrative, receiving vendor orders, policies and procedures, payroll and human resources
  • Maintaining ongoing communication with employees and members of management within store
  • Responsible for employee training and development
  • Maintaining a productive and motivated store team
  • Prepare schedule and bank reconciliations
  • Responsible for resolving any customer service issues
  • Order merchandise and create displays
  • Store planogram specialist
  • Sales and inventory management
  • Mark Up/ Mark Down Event Specialist
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

BBA - Business Administration And Management

Strayer University
06.2020

Skills

  • Problem-Solving
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Management
  • Operations Oversight
  • Policies and procedures implementation
  • Staff Management
  • Staff Development
  • Maintaining Compliance
  • Interpersonal Communication
  • Workflow Optimization
  • Project Leadership
  • Schedule Management
  • Performance Management
  • Health and safety compliance
  • Retail Operations Management

Accomplishments

  • Recipient of The Bailey Family Foundation Scholarship 2017-2020.
  • Achieved Strayer University President's List of Honor Roll for 3 years in a row.
  • Part of the team that led to lowest shrink in the district and assisted in the store's graduation from high shrink to low shrink.

References

  • Marlon Rivera, Current Store Manager, (305) 285-8935
  • Marcos Jimenez, CEO of So Flo IT Consulting, (305) 519-1309
  • Adela Tamayo, Nurse for Jackson Health, (786) 222-2909

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

CVS Pharmacy
01.2007 - Current

BBA - Business Administration And Management

Strayer University

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Georgina Mata