Georgina Torres
Bellflower,CA
Summary
Energetic Treatment Coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice with a pediatric dentist, general dentist, and an orthodontist!
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Summer Orthodontics
Manhattan Beach, CA
10.2024 - Current
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Received and routed care team messages and documents to appropriate staff.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Assisted dentist in helping patients determine optimal treatment options.
Treatment Coordinator
Curtis Orthodontics
Brea, California
04.2024 - 10.2025
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Assisted dentist in helping patients determine optimal treatment options.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Created customized treatment plans for patients based on individual needs.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Coordinated patient referrals to specialists and other healthcare services.
- Conducted financial consultations with patient and set up payment plans.
- Took patient record, inter oral photos, scans, and x-rays
Treatment Coordinator
The Brace Place and Kids Dentistry
Bellflower, CA
06.2019 - 03.2024
- Treatment plan for Pedo, GP, and Ortho
- Travel with Orthodontist to several locations
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Take CBCT
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verify PPO Insurances
- Process monthly auto-payments
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Bill pre-authorizations for oral appliance for sleep apnea patients
- Established strong work network by building professional relationships with physicians and fellow employees.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Present all Orthodontic cases
- Meet monthly goals
Front Desk Receptionist
West Coast Dental
Covina, CA
10.2017 - 06.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Verified PPO, HMO, and Medical insurance's
- Pulled and organized requested documentation.
- Scheduled and confirmed appointments and meetings for management team.
Front Desk Receptionist
Dreamland Dental
Bellflower, CA
05.2017 - 10.2017
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06.2008
Skills
- Knowledge of dental terminology
- Insurance Verification
- Dental staff support
- Treatment room setup
- Patient scheduling
- Softdent, Cloud 9, Ortho 2, Tops, and dentrix proficiency
- Planning & organizing
- Multitasking
- Treatment Plan
- Presenting cases
Education and Training
other
Timeline
Treatment Coordinator
Summer Orthodontics
10.2024 - Current
Treatment Coordinator
Curtis Orthodontics
04.2024 - 10.2025
Treatment Coordinator
The Brace Place and Kids Dentistry
06.2019 - 03.2024
Front Desk Receptionist
West Coast Dental
10.2017 - 06.2019
Front Desk Receptionist
Dreamland Dental
05.2017 - 10.2017
High School Diploma -
Buena Park High School