Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georna Spencer

Houston

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Austin
05.2025 - 05.2026
  • Resolved customer issues using company support systems, leading to increased customer satisfaction.
  • Assisted customers with inquiries about healthcare services, ensuring accurate information and support.
  • Collaborated with team members to streamline service delivery and improve response times.

Warehouse Worker

Home Depot
Houston
06.2022 - 09.2024
  • Operated warehouse equipment to optimize inventory movement and storage.
  • Assisted in receiving and unloading shipments, ensuring timely availability of stock.
  • Maintained accurate inventory records to support effective warehouse management.

Customer Service Representative

Access2Care
Houston
07.2023 - 07.2024
  • Resolved customer issues through effective use of company support systems, ensuring timely resolutions.
  • Assisted customers with inquiries about healthcare services and solutions, providing accurate information and support.
  • Collaborated with team members to improve service delivery and response times, contributing to overall customer satisfaction.

Education

Certified Medical Assistant - Medical Assistance

Florida Career College
Miami, FL
07.2019 - 05.2020

Aldine High School
Houston, TX

Skills

  • Customer service
  • Effective communication
  • Telephone etiquette
  • Problem solving
  • Multitasking skills
  • Time management
  • Recordkeeping skills
  • Inventory control
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
05.2025 - 05.2026

Customer Service Representative

Access2Care
07.2023 - 07.2024

Warehouse Worker

Home Depot
06.2022 - 09.2024

Certified Medical Assistant - Medical Assistance

Florida Career College
07.2019 - 05.2020

Aldine High School
Georna Spencer