Georrail Williams
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges.
Overview
17
17
years of professional experience
Work History
In-Room Dining Server
The Westin Hotel
Houston , TX
10.2023 - Current
- Served food and beverages to customers.
- Assessed quality of food and beverage products prior to delivery.
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Administrative Assistant Intern
City of Houston Department of Health & Human Services
Houston, TX
10.2023 - 01.2025
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Center Lead Consultant, Document Specialist II
FedEx Office
Houston
12.2021 - 12.2023
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Ensured that stock was properly stored in designated areas according to safety regulations
- Prepared invoices for customers, ensuring accuracy prior to shipment
- Processed outbound shipments, including packing and labeling products for delivery
- Reviewed customer orders for accuracy prior to shipping goods out of the facility
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries
Customer Service Manager
AT&T
Houston, TX
02.2018 - 10.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Provided accurate information regarding products and services while upselling additional products when appropriate
- Resolved customer complaints in a timely manner to ensure customer satisfaction
Server
Ruth Chris Steakhouse
Houston, Texas
11.2018 - 05.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Patient Services Representative
St. Vincent's Hospital
Little Rock, AR
02.2015 - 11.2017
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Collected copayments from patients at time of service.
- Processed payments through cash register accurately and efficiently.
Administrative Specialist III
Arkansas Department of Education
Little Rock, AR
03.2012 - 12.2014
- Organized travel arrangements for staff members as needed
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Front Desk Receptionist
Ally Financial Inc.
Little Rock, AR
02.2009 - 07.2011
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
Receptionist
Arkansas Heart Hospital
Little Rock, AR
08.2009 - 05.2011
- Greeted and checked in patients, updating patient information in computer system
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
Server
The Cheesecake Factory
Arlington, TX
01.2008 - 08.2008
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner
- Handled money transactions accurately while following company procedures for handling cash payments
- Followed health safety guidelines when preparing and serving food products
Education
High School Diploma -
Parkview High School
Little Rock, AR05.2011
Skills
- Clerical Support
- Office Administration
- Data Entry
- Scheduling
- Calendar Management
- Quality Assurance
Timeline
In-Room Dining Server
The Westin Hotel
10.2023 - Current
Administrative Assistant Intern
City of Houston Department of Health & Human Services
10.2023 - 01.2025
Center Lead Consultant, Document Specialist II
FedEx Office
12.2021 - 12.2023
Server
Ruth Chris Steakhouse
11.2018 - 05.2020
Customer Service Manager
AT&T
02.2018 - 10.2020
Patient Services Representative
St. Vincent's Hospital
02.2015 - 11.2017
Administrative Specialist III
Arkansas Department of Education
03.2012 - 12.2014
Receptionist
Arkansas Heart Hospital
08.2009 - 05.2011
Front Desk Receptionist
Ally Financial Inc.
02.2009 - 07.2011
Server
The Cheesecake Factory
01.2008 - 08.2008
High School Diploma -
Parkview High School