Geoshawa Atkins
West Haven,CT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
J & M convince and deli
New Haven, CT
06.2023 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistant Store Manager
Sabbro
Milford, CT
05.2012 - 12.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated with vendors to secure product availability at competitive prices.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Ensured compliance with all safety regulations throughout the store premises.
Education
GED -
Vernon Adult Education
01-2007
Skills
- Business Development
- Supply Chain Management
- Financial Administration
- Program Administration
- Account Management
- Business Administration
- Schedule Management
- Expense Control
- Quality Management
- P&L Management
- Advertising and marketing
- Loss Prevention
- Staff Supervision
- Customer Relationship Management
- PC Competent
Timeline
General Manager
J & M convince and deli
06.2023 - 01.2024
Assistant Store Manager
Sabbro
05.2012 - 12.2017
GED -
Vernon Adult Education