Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geovana Alvarado

Shelbyville,TN

Summary

Driven by results, adept in customer service and Microsoft Office, I enhanced loyalty. Skilled in cross-cultural communication, I efficiently resolved complex issues, contributing to significant customer satisfaction improvements. My expertise in data entry and proactive problem-solving supported team objectives and project success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Connectus Health
07.2024 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Research Assistant

Nashville Digestive and Gastro
03.2024 - 07.2024
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Contributed to the timely delivery of patient results by promptly completing paperwork and entering data into the laboratory information system.

Customer Service Representative

Vanderbilt University Medical Center
03.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science -

Vanderbilt University
Nashville, TN
12.2024

High School Diploma -

Antioch High School
Antioch, TN
05.2020

Skills

  • Customer Service
  • Data Entry

Microsoft Office proficient

  • Cross-cultural communication
  • Document Scanning

Languages

Spanish
English

Timeline

Customer Service Representative

Connectus Health
07.2024 - Current

Research Assistant

Nashville Digestive and Gastro
03.2024 - 07.2024

Customer Service Representative

Vanderbilt University Medical Center
03.2020 - 01.2024

Bachelor of Science -

Vanderbilt University

High School Diploma -

Antioch High School

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Geovana Alvarado