Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geovanni Guzman

Chicago,IL

Summary

Detail-oriented and customer-focused college graduate with an Associate Degree and over three years of experience in Pro Sales at The Home Depot. Demonstrated success in managing high-value client relationships, providing tailored product solutions, and consistently exceeding sales and service goals. Skilled in financial transactions, account management, and problem resolution, with a strong foundation in customer service and operational efficiency. Known for building trust with clients, collaborating with teams to meet performance targets, and adapting quickly to new systems and processes.

Overview

4
4
years of professional experience

Work History

Delivery Courier

Yaquis Enterprise Inc
11.2024 - Current
  • Delivered a wide range of products, including large appliances, electronics, furniture, and bulk orders, ensuring safe handling and on-time delivery.
  • Provided courteous and professional in-home service, including assembly, installation, and placement of products per customer specifications.
  • Conducted pre-trip vehicle inspections and ensured all equipment and materials were secure and compliant with safety regulations.
  • Verified customer orders and delivery details before departure to ensure accuracy and completeness.
  • Communicated proactively with members regarding estimated arrival times, special delivery instructions, or scheduling changes.
  • Resolved member concerns or complaints on-site with a focus on maintaining positive relationships and providing exceptional service.
  • Assisted in loading and unloading merchandise, both at the warehouse and during delivery, using proper lifting techniques and tools.

Pro Sales Associate

The Home Depot Inc
08.2021 - 11.2024


  • Developed and maintained relationships with contractors, remodelers, and builders to understand their ongoing needs and offer tailored product and service solutions.
  • Delivered outstanding customer service by providing expert product knowledge, prompt service, and efficient order management.
  • Generated sales through outbound calls, in-store engagements, and follow-ups on quotes, bids, and special orders.
  • Coordinated with vendors and supply chain teams to ensure timely delivery and availability of products for large-scale projects.
  • Managed and maintained Pro accounts, including setting up credit applications, tracking order status, and resolving any issues related to billing or delivery.
  • Utilized The Home Depot’s systems (Pro Desk software, inventory management tools, CRM platforms) to streamline order processing and customer communication.
  • Supported merchandising and inventory tasks to ensure Pro-related products were well-stocked, accurately labeled, and accessible.
  • Partnered with the Pro Desk and in-store associates to deliver seamless service, including curbside and job site deliveries.
  • Educated customers on loyalty programs, bulk pricing, and exclusive Pro services to increase engagement and retention.
  • Consistently met or exceeded monthly sales targets, contributing to the overall success of the store’s Pro business segment.


General Labor Worker

Prairie State Group
06.2021 - 07.2021
  • Adhered to company policies, safety procedures, and performance standards.
  • Moved product from assembly line to finishing line, which includes packaging of products and palletizing of products.
  • Cleaned and straightened work areas to maximize productivity and safety.

Education

Associate of Arts - Psychology

Triton College
River Grove, IL
05.2024

Skills

  • College level Mathematical Abilities
  • College level Reading and Writing skills
  • Bilingual ( Spanish and English)
  • Ability to build and maintain trust-based relationships with customers, addressing needs with professionalism and discretion
  • Strong Conflict resolution and problem-solving skills to manage customer complaints and concerns effectively
  • Experience with balancing cash drawers, reconciling discrepancies, and adhering to security protocols
  • Strong communication skills for clear coordination with coworkers, supervisors, and customers
  • Able to work effectively in high-volume, fast-paced environments while maintaining accuracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Courier

Yaquis Enterprise Inc
11.2024 - Current

Pro Sales Associate

The Home Depot Inc
08.2021 - 11.2024

General Labor Worker

Prairie State Group
06.2021 - 07.2021

Associate of Arts - Psychology

Triton College

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Geovanni Guzman