Geraldine Riley

• Full sales cycle: Presented discovery zoom calls with introductions, needs analysis, presentation of products/services, next steps/follow-up, proposal and contract writing to close.
• Managed over 150 customer calls and email sequence per day via Hubspot CRM, Orum and inbound call leads.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.

• Consumer-to-Business relationship building.
• Calculated quotes and educated potential clients on insurance options.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Earned 5 Network Engineering certificates in Cyber Security, Digital Forensics, Cloud Storage, Linux Administration and Network Support.
• Presented students and staff on cyber safety twice/year as club community service.
• Competed in six National Cyber League competitions, earning individual gold status, and won 10th place with a team out of 790 college teams across the country. Categories included OSI, cryptography, password cracking, log analysis, network traffic analysis, web application exploitation, scanning and enumeration and exploitation.

Marketed webcam covers for cell and laptops to clients through cold calls and emails to protect pedophiles from accessing faces of children and young adults using a RAT.

Provided customer service to clients by identifying and responding appropriately to their insurance needs, provided information on the status of client requests, answered questions about services or products and communicated with them in a timely manner.
• Maintained accurate compliance records with checks and financial documentation.

• Prepared reports for Phase I and II discoveries for government/private sector and collaborated on proposals for Spacex and other government/private sector bids.
• Networked through professional organizations to bring in business and develop bank relationships. Pursued cold-calls and business directories to expand business development.

• Installed and configured updated hardware and software, identified hardware and software issues, troubleshoot technical issues, diagnosed and repaired faults.
  • Established customer database, compiled and sent marketing letters to potential
  homeowners.
  • Experienced in general office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality.

• Supported the Program Manager and Army SME on UKCATT simulation project for 120
employees as a subcontractor to Lockheed. Compiled documentation through Interleaf.
• Communicated with senior and mid level management.
• Created graphic documentation for Army combat protocol and maintained compliance records.
• Administratively compiled employee HR records and payroll, attended engineering
recruiting events

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Organized and managed client records

• Collaborated with QA team to test software quality through manual and automated testing.
• Carried out tests to identify, report and repair bugs and glitches.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Optimized test cases to maximize success of manual software testing with consistent, thorough approaches.