Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerald Caligagan

Escanaba

Summary

Versatile and hardworking professional with experience in customer service, safety supervision, and logistics. Certified lifeguard with CPR and First Aid training. Skilled in basic hand and power tools, stocking, and automotive work. Multilingual communicator fluent in English, Tagalog, and Kapampangan, with a strong commitment to delivering quality results.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
08.2024 - 12.2024
  • Placed completed orders in a labeled compartment for customer pick up
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.


Lifeguard

Island Resort and Casino
07.2022 - 11.2024
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Attentively monitored swimmers to identify distress.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Responded to emergency situations in a timely, efficient manner.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Stocking Associate

Jims Southside
07.2021 - 02.2022
  • Stocked designated items on shelves, end caps and displays.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.

Education

High School Diploma -

Escanaba High School
Escanaba Michigan
03-2024

Skills

  • Customer service expertise
  • Product picking
  • Patience and empathy
  • Route planning
  • Hospitality and accommodation
  • Attention to detail
  • Basic hand tools
  • CPR/First aid certified
  • Basic construction
  • Excellent teamwork and communication abilities
  • Fluent in English, Tagalog, and Kapampangan
  • Good with children (babysitting)

Languages

Tagalog
Native or Bilingual
kapampangan
Native or Bilingual
English
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
08.2024 - 12.2024

Lifeguard

Island Resort and Casino
07.2022 - 11.2024

Stocking Associate

Jims Southside
07.2021 - 02.2022

High School Diploma -

Escanaba High School

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Gerald Caligagan