Gerald McCarrell
Brownsburg,IN
Summary
Proven leader in automotive service with a track record of enhancing operational efficiency at Gearhead Automotive Services. Expert in automotive diagnostics and customer relations, significantly improving service delivery. Skilled in staff development and repair cost estimation, consistently achieving targets. Demonstrates exceptional technical knowledge and active listening, ensuring high customer satisfaction and team performance.
Overview
22
22
years of professional experience
Work History
Counter Manager
Best One Tire & Service
7561 Shelby Street
04.2024 - Current
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Auto Repair Shop Owner
Gearhead Automotive Services
Indianapolis, IN
03.2002 - 08.2018
- Performed emissions tests according to standard procedures.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Read and followed technical documentation to complete accurate repairs.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained cleanliness, safety and efficiency of garage.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Managed materials inside shop and at job locations.
Education
No Degree - Automotive Mechanics
Lincoln Technical Institute
Indianapolis, INSkills
- Automotive diagnostics
- Vehicle Inspection
- Technical knowledge
- Active Listening
- Staff Development
- Time Management
- Communication
- Detail Oriented
- Repair Cost Estimation
- Customer Relations
Timeline
Counter Manager
Best One Tire & Service
04.2024 - Current
Auto Repair Shop Owner
Gearhead Automotive Services
03.2002 - 08.2018
No Degree - Automotive Mechanics
Lincoln Technical Institute