Michael Carcani
Wilmington,DE
Summary
Automotive parts and dealership operations professional with hands-on experience in inventory management, logistics, and customer service within high-volume automotive environments. Experienced with dealership management systems including CDK and DealerTrack, along with shipping, receiving, and parts organization. Strong mechanical aptitude and currently enrolled in an HVAC technician training program. Known for accuracy, organization, and efficiency in fast-paced technical environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parts Counter Specialist / Shipping & Receiving
Scott Honda of West Chester
West Chester, PA
05.2025 - 01.2026
- Prioritized parts distribution for service technicians and customer orders to reduce service delays.
- Received and verified incoming parts shipments, ensuring accurate placement in dealership inventory for effective stock management.
- Managed outgoing shipments including customer, wholesale, and body shop orders using FedEx and other carriers.
- Maintained organized storage systems, minimizing lost or damaged inventory and enhancing overall inventory reliability.
- Utilized dealership software including CDK and DealerTrack for invoicing, parts lookup, and inventory control.
Parts Specialist
Faulkner Automotive Group
Doylestown, PA
05.2024 - 04.2025
- Organized and ensured accuracy of dealership parts inventory to support efficient operations.
- Verified part numbers and inspected parts prior to shipment or pickup to ensure customer satisfaction.
- Packaged wholesale and retail parts shipments to prevent damage during delivery.
- Updated inventory as new Honda parts were introduced and older numbers phased out to maintain current stock.
Product Specialist / Lot Attendant / Service Valet
Keystone Volvo of Doylestown
Doylestown, PA
02.2023 - 02.2024
- Guided customers in utilizing vehicle technology, enhancing user experience with infotainment setup and mobile key programming.
- Organized dealership lot for new, used, sold, and service vehicles, ensuring efficient inventory management.
- Coordinated delivery of loaner vehicles and return of customer vehicles for service appointments, facilitating seamless customer service.
Parts Counter Specialist
AutoZone
New Britain, PA
11.2022 - 01.2023
- Guided customers and repair shops in selecting and purchasing automotive parts, enhancing overall customer satisfaction.
- Organized and restocked store inventory, ensuring product availability and accessibility for customers.
- Assisted customers in locating and selecting automotive parts.
- Managed inventory levels to ensure stock availability and organization.
- Processed customer transactions accurately using point-of-sale systems.
Customer Service Associate
Wawa
Wilmington, DE
08.2020 - 05.2021
- Delivered customer service in fast-paced retail and food service environments, ensuring customer satisfaction and loyalty.
- Prepared food orders while ensuring store cleanliness and operational efficiency, contributing to a positive customer experience.
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of the store environment.
Education
HVAC Technician Program -
Dawn Career Institute
Newark, DE09-2026
Automotive Technology Program -
Lehigh Career & Technical Institute
Schnecksville, PA01-2024
Some College (No Degree) - Mechanical Engineering
Penn State Abington
Abington, PA08-2022
High School Diploma -
Brandywine High School
Wilmington, DE06-2022
Skills
- Automotive Parts & Dealership Operations
- Inventory Management
- Shipping & Receiving
- CDK & DealerTrack Systems
- Customer Service
- Parts Identification & Organization
- Automotive Diagnostics
- Vehicle Maintenance
- Retail Sales
- Microsoft Excel
- Mechanical Knowledge
- Communication & Teamwork
- Time Management
Certification
- Pennsylvania State Inspection License (S1 Certified Vehicle Safety Inspector), Valid 12/01/24 to 12/31/29
- Forklift Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the United States
Languages
- Albanian
- English, Fluent
- Albanian, Fluent
Timeline
Parts Counter Specialist / Shipping & Receiving
Scott Honda of West Chester
05.2025 - 01.2026
Parts Specialist
Faulkner Automotive Group
05.2024 - 04.2025
Product Specialist / Lot Attendant / Service Valet
Keystone Volvo of Doylestown
02.2023 - 02.2024
Parts Counter Specialist
AutoZone
11.2022 - 01.2023
Customer Service Associate
Wawa
08.2020 - 05.2021
HVAC Technician Program -
Dawn Career Institute
Automotive Technology Program -
Lehigh Career & Technical Institute
Some College (No Degree) - Mechanical Engineering
Penn State Abington
High School Diploma -
Brandywine High School