Kenneth Sauter
Marlton,NJ
Summary
Automotive professional with extensive expertise in repairing and maintaining diverse vehicle components and systems. Skilled in troubleshooting and planning, with a superior work ethic that consistently delivers high-quality results. 10 Years of experience in the field, approaching every task with a positive and upbeat attitude, driven by genuine enthusiasm for the work and a deep understanding of the importance of excellent customer service. Motivated to exceed job requirements, committed to satisfying customer needs, supporting the team, and helping the business achieve its objectives. Also gained valuable knowledge by transitioning to the parts department, allowing for better focus on school work while learning different systems related to ordering parts, shipping, and receiving. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Counter Associate
Miller Ford
05.2024 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Senior Master Technician
Miller Ford
01.2022 - 05.2024
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed safety and emissions inspections.
- Stayed current on industry trends, attending training sessions and workshops to continually improve technical expertise.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
- Investigated customer complaints to identify cause of malfunctions.
- I've worked on thousands of cars and diagnosed various customer concerns from electrical to engine to HVAC
Master Technician
Miller Ford
01.2018 - 12.2021
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
Quick Lane Technician
Miller Ford
08.2013 - 12.2017
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Suggested additional services to customers in order to meet upsell goals.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked fluids, tires, brakes, and other systems as part of 12-point inspection.
Education
Bachelor of Computer Science - Cyber Security
DeVry University
Lisle, IL06.2026
Automotive Training And Ford F.A.C.T. Training - Automotive And Ford
Universal Technical Institute of Pennsylvania
Exton, PA07.2013
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ06.2007
Skills
- Mechanical Aptitude
- System repairs
- Strong Work Ethic
- Vehicle inspections
- Maintaining records
- Electrical experience
- Automotive diagnostics
- Maintenance and repairs
- Willing to Learn
- Shipping and receiving
- Parts identification
- Technical aptitude
Certification
- Senior Master Technician
- Engine Master Technician
- Chassis Master Technician
- Driveline Master Technician
Timeline
Parts Counter Associate
Miller Ford
05.2024 - Current
Senior Master Technician
Miller Ford
01.2022 - 05.2024
Master Technician
Miller Ford
01.2018 - 12.2021
Quick Lane Technician
Miller Ford
08.2013 - 12.2017
Bachelor of Computer Science - Cyber Security
DeVry University
Automotive Training And Ford F.A.C.T. Training - Automotive And Ford
Universal Technical Institute of Pennsylvania
High School Diploma -
Cherry Hill High School East
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