- Hiking
- Biking
Gerald O'Rourke
San Rafael,CA
Summary
Accomplished leader in revenue management with a focus on staff training and strategic alignment amongst Commercial Services departments. Recognized for developing high-performing teams and delivering measurable outcomes, including record-breaking market share growth.
Overview
37
37
years of professional experience
Work History
Area Director Revenue Management
Hyatt Hotels - San Diego
San Diego, CA
06.2020 - 04.2026
- Led Area strategy to grow revenue and enhance market share for three hotels in San Diego.
- Achieved highest ever market share at HR Mission Bay Resort 2023 - 25.
- Achieved highest market share since 2012 at HR La Jolla in 2023.
- Achieved second highest market share ever at Manchester Grand Hyatt San Diego in 2022.
- Mentored and developed management staff, promoting two Assistants to director roles within Hyatt during tenure.
- Collaborated with Sales Team to drive group booking pace and ADR for future booking window.
Regional Director Revenue Management
Hyatt Hotels Corp
San Rafael, CA
12.2011 - 04.2020
- Worked with several different regions throughout the United States, from New York to Hawaii
- Collaborated with corporate leadership to align regional objectives with overall organizational goals.
- Mentored hotel teams, assisting in strategy development and execution of strategy.
- Collaborated with hotels teams and ownership groups to ensure ownerships goals were met.
Area Director Revenue Management
Hilton San Francisco
San Francisco, CA
01.2005 - 12.2011
- Led regional strategy to enhance market share and revenue.
- Analyzed market trends to identify growth opportunities and direct strategy for portfolio of up to 10 hotels.
- Mentored and developed revenue team promoting several team members throughout tenure.
- DRM of the year, Hilton Hotels 2009.
Area Director Revenue Management
Pointe Hilton Resorts
Phoenix, AZ
09.1999 - 12.2004
- Led Revenue team for three resort properties to improve market share and revenue growth.
- Mentored and promoted two Assistants to into Director role during tenure.
- Collaborated with Sales team to drive revenue at all three resorts.
Director of Revenue Management
Capital Hilton
Washington DC
06.1998 - 09.1999
Director of Front Office Operations
Capital Hilton
Washington DC
01.1996 - 06.1998
Various Operations Positions
Hilton Hotels
New Orleans, LA, Los Angeles, CA, San Antonio TX
12.1988 - 01.1996
Education
Bachelor of Science - Recreation And Parks
Texas A&M University
College Station, TX05.1988
Skills
- Staff training and development
- Team management
- Proficient in Ideas G3 RMS
- Inventory control
- Proficient in Amadeus D360, Agency 360, STR, OTA Extranet's, Lighthouse suite of products
- MS Office suite
Interests
Timeline
Area Director Revenue Management
Hyatt Hotels - San Diego
06.2020 - 04.2026
Regional Director Revenue Management
Hyatt Hotels Corp
12.2011 - 04.2020
Area Director Revenue Management
Hilton San Francisco
01.2005 - 12.2011
Area Director Revenue Management
Pointe Hilton Resorts
09.1999 - 12.2004
Director of Revenue Management
Capital Hilton
06.1998 - 09.1999
Director of Front Office Operations
Capital Hilton
01.1996 - 06.1998
Various Operations Positions
Hilton Hotels
12.1988 - 01.1996
Bachelor of Science - Recreation And Parks
Texas A&M University