Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gerald Peck

Elkton,MD

Summary

7-10 years customer service in food service industry.5 Years management experience.Good at resolving customer issues.Pleasant friendly demeanor.Hard and fast worker.Serve safe certification good until 2018.Computer and office equipment savy.Retail and cash management experience 10 years.One year assistant and general manager experience.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Seasoned Order Picker knowledgeable about quality assurance requirements, storage protocols and inventory counts. Enthusiastic and high-energy professional offering 7 years of experience. Committed to contributing to scale team within warehouse and or retail facilities. Seasoned Order Picker knowledgeable about quality assurance requirements, storage protocols and inventory counts. Enthusiastic and high-energy professional offering 7 years of experience. Committed to contributing to scale team within warehouse and or retail facilities.

Overview

27
27
years of professional experience

Work History

Order Picker

Amazon
Northeast, MD
09.2017 - 07.2023
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Confirmed items picked for orders by keying codes into system.
  • Attended company safety meetings to implement new measures.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Accepted, processed and filled orders quickly and accurately.
  • Pulled merchandise to fulfill orders to specification.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reported any damaged products or safety hazards to immediate supervisor.
  • Picked products by matching numbers and product descriptions using voice audio headset.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Conducted inventory transactions using scanner gun.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Operated machinery, managed raw material and logged production data.
  • Used handheld scanners to key in data for packages.
  • Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.

Assistant Manager

Papa Johns
Bear, DE
05.2014 - 09.2017

Ordering and inventory of food and paper/cleaning products.Customer service.Mystery shops for food quality with near perfect scores.Started as shift leader and received promotion to assistant manager within 8 months.High grades on store inspections.

Shift Leader

Taco Bell
Elkton, MD
03.2012 - 04.2012
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Performed daily opening and closing duties such as counting cash drawers and verifying bank deposits.
  • Prepared bank deposits according to company policies and procedures.

Cook/Delivery/Customer Service Cashier

Silview Sub Shop
Stanton, Delaware
03.1996 - 04.2000
  • Maintained kitchen cleanliness and adhered to food safety standards.
  • Prepared sandwiches and salads using fresh ingredients daily.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Set up and performed initial prep work for soups, sauces, and salads.

Education

GED - General

Wilmington High School
1992

Skills

  • Food service management
  • Retail experience
  • Cash handling
  • Shipping and receiving
  • Pallet jack
  • Customer service
  • Inventory
  • Sales experience
  • Boxing and labeling
  • RF scanning devices
  • Merchandise restock
  • Workload priorities
  • Computer skills
  • Collaboration
  • Quality control
  • Heavy lifting

Accomplishments

Multiple promotions leading to management in food service industry,and retail.Passing of inspections with high marks. Serve Safe certification with score of 98.Training and coaching of multitude of employees.

Timeline

Order Picker

Amazon
09.2017 - 07.2023

Assistant Manager

Papa Johns
05.2014 - 09.2017

Shift Leader

Taco Bell
03.2012 - 04.2012

Cook/Delivery/Customer Service Cashier

Silview Sub Shop
03.1996 - 04.2000

GED - General

Wilmington High School
Gerald Peck