GERALD Roundtree
Pittsburgh,PA
Summary
Correctional Officer offering 20-year history in corrections with superior record of defusing high-pressure situations with sound judgment and effective conflict resolution. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Experienced Sergeant with over 20 years of experience in Corrections.
Overview
25
25
years of professional experience
Work History
Correctional Officer Sergeant
Pa. Dept. Of Corrections
02.2009 - 03.2014
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different prison locations.
Customer Service Representative
IMC
08.1994 - 12.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Airman
United States Naval Service
08.1989 - 03.1993
- Oversaw repair and maintenance, including electrical and environmental systems for various types of aircraft.
- Observed all safety regulations when working in or near hazardous zones.
- Coordinated rescue and recovery operations with airfield personnel, verifying all parties were informed of activity.
Education
High School Diploma -
06.1989
- Minored in Automotive Repair
Skills
- Crisis intervention training
- Correctional facility procedures
- Suicide prevention training
- Search and seizure procedures
- Records Maintenance
- Commercial Property
Timeline
Correctional Officer Sergeant - Pa. Dept. Of Corrections
02.2009 - 03.2014
Customer Service Representative - IMC
08.1994 - 12.2000
Airman - United States Naval Service
08.1989 - 03.1993
Murriell Dobbins - High School Diploma,
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