Gerald Sims
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Client engagement, resolved conflict, interviewed and onboarded new staff.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
04.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers form Youth to Elderly.
Day Trader
Self Employed Services
01.2022 - Current
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Made fast decisions based on fluctuating market resulting in profit.
- Created daily market recaps and profit and loss information to 2 senior traders at close of each trading day.
Family Support Worker
National Center for Children and Families, NCCF
06.2025 - Current
- Visited home environments to transport clients from home to appointments, school,medical screenings, etc.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Contributed to court proceedings, when needed.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Build working relationships with biological families and foster families to effectively provide support and intervention during monthly home visits.
- Coordinate and assist with family based team meetings.
- Review records to monitor documents and ensure evaluations are completed twice a year.
- Ensure all contacts are documented in STAAND
Lead Crew Member
Cold Stone Creamery
09.2019 - 05.2022
- Shift Leader responsible for customer complaints
- Responsible for opening and closing on shifts
- Responsible Maintaining neat and appealing store
- Overseeing Crew Members from teens to adults
- Process time cards and employee paperwork
- Restocking
- Handling food in a safe manner
- Accurately handling cash
- Operated the POS system (cash register)
- Responsible for cleaning equipment
- Providing great customer Service
- Conducting Inventory
- Maintains neat displays
- Other duties as assigned
Crew Member
Cold Stone Creamery
04.2018 - 09.2019
- Taking customers orders
- Making Ice cream to Order
- Building cakes
- Processing phone orders
- Waffles
- Customer service
- Cashier
- Maintaining the cleanliness of service ares
- Closing shift
Education
Bachelor of Science - Interdisciplinary Studies
Salisbury University
Salisbury, MD12-2024
High School Diploma -
Arundel High School
Gambrills, MD06-2020
Skills
- Quality assurance
- Time management
- Problem-solving
- Customer engagement
- Flexible schedule
- Workplace efficiency
- Customer service
- Integrity and honesty
- Verbal and written communication
- Teamwork and collaboration
- Valid Driver's license
- Mentoring skills
- Youth mentoring
- Highly effective communication
- Conflict mediation
- Confidentiality practices
Timeline
Family Support Worker
National Center for Children and Families, NCCF
06.2025 - Current
Delivery Driver
DoorDash
04.2022 - Current
Day Trader
Self Employed Services
01.2022 - Current
Lead Crew Member
Cold Stone Creamery
09.2019 - 05.2022
Crew Member
Cold Stone Creamery
04.2018 - 09.2019
Bachelor of Science - Interdisciplinary Studies
Salisbury University
High School Diploma -
Arundel High School