Christian John Villarmente
Oroville,CA
Summary
Proven Customer Service Representative at Family Owned Resort, adept in conflict resolution and customer service, led teams to enhance customer satisfaction significantly. Skilled in risk assessment and effective communication, excelled in resolving complaints efficiently, ensuring professionalism. Achieved notable improvement in customer service metrics, demonstrating strong team collaboration and problem-solving abilities. A college graduate in Criminal Justice, An aspiring police officer.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Owned Resort
Cebu, Philippines, PH
01.2021 - 12.2023
- Led on- and off-site customer support teams across multiple time zones.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science in Criminology - Criminal Justice
Negros Oriental State Univeristy
Philippines06-2024
Skills
- Criminal justice
- Risk assessment
- Case management
- Conflict resolution
- Customer service
- Team collaboration
- Effective communication
Timeline
Customer Service Representative
Family Owned Resort
01.2021 - 12.2023
Bachelor of Science in Criminology - Criminal Justice
Negros Oriental State Univeristy