Geralda Audatte
Coconut Creek
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
CoConut Creek Casino
Coconut Creek
03.2024 - 11.2025
- Provided exceptional service to guests in a fast-paced casino environment.
- Recommended beverage selections based on guest preferences and current promotions.
- Maintained cleanliness and organization of the cocktail service area and bar.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked identification prior to serving.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
Bartender
Topgolf
Pompano Beach
11.2023 - 03.2024
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Managed bar inventory and ensured stock levels met operational demands.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
Bahama Breeze
Oakland Park
12.2021 - 01.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in training new servers on menu items and service standards.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Bartender
Bahama Breeze
Oakland Park
12.2021 - 01.2024
- Prepare alcohol or non-alcohol beverages for bar and restaurant customers.
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers' needs and preferences and make recommendations.
- Mix ingredients to prepare cocktails.
- Plan and present bar menu.
- Check customers' identification and confirm it meets legal drinking age.
- Restock and replenish bar inventory and supplies.
- Stay guest focused and nurture an excellent guest experience.
- Comply with all food and beverage regulations.
Hostess
Shooters Waterfront
Fort Lauderdale
05.2022 - 06.2023
- Welcome guests in a warm and friendly manner.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
Server
Benihana
Fort Lauderdale
10.2020 - 04.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in training new servers on menu items and service standards.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cashier
Walmart
Sunrise
03.2019 - 08.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash register, ensuring accurate cash handling and balancing.
- Handled returns and exchanges according to company policies accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
Customer Service Representative
Teleperformance
North Lauderdale
06.2018 - 02.2019
- Handled customer inquiries through multiple communication channels effectively.
- Resolved customer complaints with empathy and active listening techniques.
- Documented customer interactions accurately in the system for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Arts - Social Work
Florida Atlantic University
Boca Raton, FL05-2027
Associate of Arts - Criminal Justice
Broward College
Coconut Creek, FL05-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- POS operation
- Organization skills
- Responsible alcohol service
- Safe food handling procedures
- Highly reliable
- Technical support
- Multitasking and organization
- Social services knowledge
- Active listening
- High volume dining
- Upselling techniques
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Cocktail Server
CoConut Creek Casino
03.2024 - 11.2025
Bartender
Topgolf
11.2023 - 03.2024
Hostess
Shooters Waterfront
05.2022 - 06.2023
Server
Bahama Breeze
12.2021 - 01.2024
Bartender
Bahama Breeze
12.2021 - 01.2024
Server
Benihana
10.2020 - 04.2022
Cashier
Walmart
03.2019 - 08.2020
Customer Service Representative
Teleperformance
06.2018 - 02.2019
Bachelor of Arts - Social Work
Florida Atlantic University
Associate of Arts - Criminal Justice
Broward College