GERALDA THORNE
Atlanta,GA
Summary
Detail oriented Administrative Professional with a strong background in operations and data management. Expertise in validating and maintaining operational and billing data to ensure accuracy and compliance. Proven skills in coordinating schedules, preparing reports, and collaborating across departments to enhance workflow and support daily operations.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT (Remote)
UPS Mail Innovations
Atlanta, GA
11.2024 - 04.2026
- Reviewed, validated, entered, updated, and maintained high volumes of operational and billing data across multiple internal databases and systems to ensure accuracy, completeness, and compliance with established procedures.
- Supported billing operations by reviewing invoices, identifying discrepancies, researching inconsistencies, and coordinating corrections with appropriate internal teams.
- Coordinated and scheduled internal and external meetings using Microsoft Outlook and Teams, including follow up communication and tracking outstanding items.
- Maintained organized electronic records, documentation, and workflow information to support timely retrieval and accurate reporting.
- Collaborated with multiple departments to resolve missing, incomplete, or inconsistent documentation and ensure timely updates to records and systems.
- Utilized Power BI, SharePoint, EMCON2000, OnDemand, internal CRM platforms, and Microsoft Office tools to track workflow status, retrieve information, maintain records and support operational reporting.
- Conducted detailed audits and quality-control reviews of operational and billing data, identifying and resolving inconsistencies that improved reporting accuracy.
- Compiled and organized information for reporting and operational review while maintaining a high level of accuracy and attention to detail.
- Provided administrative support to cross-functional teams by monitoring workflow activities, communicating updates, and assisting with time-sensitive requests.
- Maintained confidentiality of business and customer information while following established policies and procedures.
- Worked independently in a remote environment while managing competing priorities, deadlines, and high-volume administrative tasks.
ADMINISTRATIVE ASSISTANT
Concierge Moving LLC
Atlanta, GA
05.2020 - 11.2024
- Scheduled and coordinated customer moving appointments based on customer needs, crew availability, and operational requirements.
- Maintained calendars, appointment information, customer records and service documentation to support efficient daily operations.
- Communicated with customers and internal teams regarding appointment confirmations, schedule changes, service details, and outstanding requirements.
- Adjusted and rescheduled appointments while coordinating changes across teams to prevent scheduling conflicts.
- Reviewed documentation before service execution to verify completeness, accuracy, and compliance with company procedures.
- Coordinated communication between departments to support workflow, improve information flow and promote efficient service delivery.
- Provided professional and courteous customer service while managing sensitive customer information and time-sensitive requests.
HEALTHCARE SUPPORT SPECIALIST
McKesson
Port Saint Lucie, FL
07.2017 - 03.2020
- Entered, reviewed, verified, updated and maintained sensitive healthcare-related data across multiple systems with a high level of accuracy.
- Conducted detailed audits and quality control reviews to identify data inconsistencies and reduce errors prior to final submission.
- Conducted audits and quality control reviews, identifying data inconsistencies to enhance accuracy before final submission.
- Retrieved and reviewed information from multiple systems to resolve data issues and support accurate processing.
- Maintained organized documentation and records to support accurate reporting, timely processing and compliance with departmental procedures.
- Maintained time-sensitive client and project records in accordance with established quality standards, policies, and procedures.
- Maintained organized documentation and records, supporting accurate reporting and compliance with departmental procedures.
- Collaborated with internal teams to resolve data discrepancies, ensuring accurate and timely submission of information.
Education
High School Diploma - General Studies
Lindsey Hopkins Technical College
Miami, FLSkills
- Administrative & Office Support
- Calendar & Meeting Coordination
- Appointment Scheduling
- File management
- Financial Record Management
- Reporting & Data Analysis
- Microsoft Office
- Outlook
- Microsoft Teams
- SharePoint
- Power BI
- CRM Systems
- HIPAA compliance
- Operational Compliance
- Team collaboration
- Correspondence management
Timeline
ADMINISTRATIVE ASSISTANT (Remote)
UPS Mail Innovations
11.2024 - 04.2026
ADMINISTRATIVE ASSISTANT
Concierge Moving LLC
05.2020 - 11.2024
HEALTHCARE SUPPORT SPECIALIST
McKesson
07.2017 - 03.2020
High School Diploma - General Studies
Lindsey Hopkins Technical College