Gerald Dwayne Stump
Martinsville,IL
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Customer Service, Sales, Shipping and Receiving
Outdoor Obsessions
04.2023 - 08.2023
- Built client list and strengthened customer relationships through consistent communication via phone and in-person contact
- Prioritized helping customers over completing other routine tasks in store.
- Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed timely and effective replacement of damaged or missing products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Security Officer
Daytona International Speedway
09.2022 - 04.2023
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Maintenance Crew Member
Mill Creek Park
04.2022 - 09.2022
- Participated in continuous improvement initiatives aimed at optimizing maintenance processes, resulting in reduced costs and increased overall productivity.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Security Officer
Daytona International Speedway
10.2021 - 04.2022
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Maintenance Crew Member
Mill Creek Park
04.2021 - 10.2021
- Participated in continuous improvement initiatives aimed at optimizing maintenance processes, resulting in reduced costs and increased overall productivity.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Truck Driver, Independent Contractor
Indiana Transport
11.2017 - 04.2021
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Generated reports detailing findings and recommendations.
- Monitored and maintained websites and applications to track security vulnerabilities.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Education
High School Diploma -
Terre Haute North Vigo High School
Terre Haute, IN05.1986
Skills
- Goal-Driven
- Complaint Handling
- Creative Thinking
- Team Leadership
- Interpersonal Communication
- Problem Resolution
- Supervision and leadership
- Multitasking
- Networking
- Active Listening
Additional Information
Proficient fork truck driver
Hauled grain, and gravel
Operated concrete machinery
Will be relocating to Robinson, IL 4/2024
Timeline
Customer Service, Sales, Shipping and Receiving
Outdoor Obsessions
04.2023 - 08.2023
Security Officer
Daytona International Speedway
09.2022 - 04.2023
Maintenance Crew Member
Mill Creek Park
04.2022 - 09.2022
Security Officer
Daytona International Speedway
10.2021 - 04.2022
Maintenance Crew Member
Mill Creek Park
04.2021 - 10.2021
Truck Driver, Independent Contractor
Indiana Transport
11.2017 - 04.2021
High School Diploma -
Terre Haute North Vigo High School
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