Johanna Eiers
Willowbrook,IL
Summary
An enthusiastic and hardworking individual with exceptional success in customer service and patient care. I would love to demonstrate the knowledge I acquired through my clinical experience, operating imaging equipment, proper patient positioning and providing the best diagnostic images with consistency and dedication and most importantly providing outstanding patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
PNC Bank
02.2018 - 08.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Banker
US Bank
11.2016 - 01.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Switcher/ Teller and Banker
National Citi Bank/ PNC
Bolingbrook, IL
2008.03 - 2015.07
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Diagnostic Medical Imaging
College of Dupage
Glen Ellyn, IL05.2025
Skills
- Customer Service and patient care
- Customer/patient Relationship Building
- Interpersonal communication skills with the ability to speak, read and write in both English and Spanish respectively
- Adaptable and Flexible
- Attention to Detail
- Friendly and empathic
- Honest and Dependable
- Reliable and Responsible
- Goal-Driven
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
Certification
BLS certification.
Additional Information
I am currently an undergraduate student for an Associates in Applied Science degree. I am pursuing a career in Diagnostic Medical Imaging Radiology through college of Dupage.
Currently, I am doing my clinical training at AdventHealth GlenOaks in Glendale Heights, IL.
I would love to put on practice and continue to learn Radiologic technology and patient care skills, providing and improving with every patient interaction and repetition of the exam to proper position and central ray localization to minimized radiation exposure and provide high standards of care through knowledge, consistency and dedication.
Thanks for the opportunity!
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Customer Service and Sales Representative
PNC Bank
02.2018 - 08.2020
Banker
US Bank
11.2016 - 01.2018
Switcher/ Teller and Banker
National Citi Bank/ PNC
2008.03 - 2015.07
Associate of Applied Science - Diagnostic Medical Imaging
College of Dupage