Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylie Michael

Bakersfield,CA

Summary

I am a dedicated and compassionate professional with extensive experience in customer service and healthcare. My background as a Neuro Rebab Specialist has equipped me with exceptional patient care skills, including providing daily living assistance, monitoring vital signs, and offering emotional support. Additionally, my experience as a customer service associate has honed my abilities in handling customer inquiries, resolving complaints, and efficient problem solving. I excel in fast-paced environments, demonstrating strong communication, problem-solving, and organizational skills, and I am committed to delivering high-quality service and care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Home Depot
Bakersfield, CA
05.2021 - Current

- Customer Assistance: Greeted customers and provided prompt, courteous service.

- Returns Processing: Handled returns and exchanges efficiently, ensuring compliance with company policies.

- Issue Resolution: Addressed customer complaints and resolved issues to ensure customer satisfaction.

- Product Knowledge: Provided information on products, services, and policies to assist customers effectively.

- Transaction Management: Processed refunds, credits, and adjustments accurately using POS systems.

- Inventory Management: Assisted in restocking returned items and maintaining inventory accuracy.

- Documentation: Maintained detailed records of returns, exchanges, and customer interactions.

- Cross-Functional Collaboration: Worked with other departments to address customer needs and improve service processes.

Neuro Rehabilitation Specialist

Centre For Neuro Skills
Bakersfield, CA
01.2018 - 12.2020

- Patient Care:Assisted patients with daily activities, including bathing, dressing, grooming, and feeding.

- Physical and Occupational Therapy: Assisted the therapists and patients in performing daily physical therapy exercises to restore patients strength and mobility after TBI.

- Mobility Assistance: Helped patients with mobility and exercise, ensuring safe transfers and positioning.

- Documentation: Maintained accurate patient records, documenting care provided and changes in patients' conditions.

- Emotional Support: Provided companionship and emotional support to patients, addressing their needs and concerns.

- Hygiene Maintenance: Assisted patients with keeping cleanliness and sanitation of patient rooms, bedding, and medical equipment.

- Communication: Collaborated with healthcare team members to deliver high-quality patient care.

Sales Floor Associate

Stein Mart
Carlsbad, CA
08.2016 - 11.2017

- Customer Assistance: Greeted customers, provided product information, and assisted with merchandise selection.

- Sales Transactions: Processed purchases, returns, and exchanges efficiently using POS systems.

- Merchandising: Organized and restocked shelves, displays, and racks to maintain a visually appealing sales floor.

- Inventory Management: Conducted inventory counts, monitored stock levels, and reported discrepancies.

- Customer Service: Handled customer inquiries, resolved complaints, and ensured a positive shopping experience.

- Store Maintenance: Maintained cleanliness and organization of sales floor, fitting rooms, and checkout area.

- Promotions and Sales: Informed customers about promotions, sales, and loyalty programs to enhance sales.

Cashier

Country Boy Drive In
Bakersfield, CA
01.2016 - 07.2016

- Processed Transactions: Handled cash, credit, and debit card transactions accurately and efficiently.

- Customer Service: Greeted customers, took orders, and provided information about menu items.

- Financial Management: Balanced cash register, issued receipts, and managed daily cash drawer reconciliation.

- Problem Resolution: Addressed and resolved customer inquiries and complaints with professionalism.

- Maintained Cleanliness: Kept the checkout area tidy and organized.

- Assisted with Operations: Supported basic food preparation and other diner tasks as needed.

Education

Associates - Respiratory Therapy

San Joaquin Valley College
Bakersfield

High School Diploma -

Centennial High School
Bakersfield, CA
06.2016

Skills

  • Patient Care
  • Basic Life Support
  • Maintaining confidentiality
  • Compassionate communication
  • Patient Transfers
  • Complex Problem-Solving
  • Reliable team player
  • Safety Precautions
  • HIPAA Compliance
  • Patient-focused care
  • Direct Patient Care
  • Medical terminology knowledge
  • Responding to emergencies

Certification

- Basic Life Support Certification

- Advanced Life Support Certification

- Pediatric Advanced Life Support Certification

Timeline

Customer Service Sales Representative

Home Depot
05.2021 - Current

Neuro Rehabilitation Specialist

Centre For Neuro Skills
01.2018 - 12.2020

Sales Floor Associate

Stein Mart
08.2016 - 11.2017

Cashier

Country Boy Drive In
01.2016 - 07.2016

Associates - Respiratory Therapy

San Joaquin Valley College

High School Diploma -

Centennial High School
Kylie Michael