Geraldine Alcober
Tacoma,WA
Summary
Distribution professional with comprehensive experience in customer service management. Proven ability to enhance efficiency through strategic planning and effective resource allocation. Strong emphasis on teamwork and adaptability, ensuring seamless operations and reliable performance in dynamic environments. Skilled in using distribution management systems, operating various programs, and handling shipping and receiving tasks. Recognized for reliability and results-driven approach.
Overview
7
7
years of professional experience
Work History
Sales, Services/Distribution Associate
United States Postal Service, USPS
Lakewood, Washington
11.2017 - Current
- Received loads, checked mail, and tagged with appropriate placards.
- Perform AM Parcel Distribution utilizing PASS & DSS/300 PPH (Parcels Per Hour).
- Perform the RFS (Remote Forwarding System) process and CFS (Centralized Forwarding System) process.
- Facilitate and validate DUT and PO Box Up-Time.
- Perform PRS (Parcel Return Service) handling.
- Checked and validated Bundle Visibility completed.
- Perform FIFO lanes being used correctly, clearly marked, mail placarded the next day, and marked with the correct Day.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Increased sales volume by upselling USPS retail products.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Evaluated retail customers' product needs and promoted appropriate store products.
- Managing and verifying retail closing procedures, making sure the lobby is clear, doors locked, and the Retail Lobby Barcode is scanned and clear.
- Managing all mail is to be dispatched. All money tills are secured.
Education
Bachelor of Science - Organizational Development And Human Resource Mgmt
California Intercontinental University
Irvine, California 11.2023
Skills
- Safety Precautions
- Task Delegation
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Task Prioritization
- Team building
- Self Motivation
- Sales and Retail Experience
Timeline
Sales, Services/Distribution Associate
United States Postal Service, USPS
11.2017 - Current
Bachelor of Science - Organizational Development And Human Resource Mgmt
California Intercontinental University