Geraldine Armas
Norwalk
Summary
Top-performing banker with substantial experience in consumer and business banking. Adept at understanding customer needs to recommend appropriate banking products. Personable New Accounts Representative with 7 years' experience in financial industry. Accomplished and proven leader at constructing book of business by developing new prospects while managing and deepening existing relationships to achieve sales goals. Successful at excelling in fast-paced, competitive environment. Capitalized on core competencies: sales, service, relationship management, and financial acumen to maximize client experience and increase product integration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CITIBANK PERSONAL / BUSINESS BANKER
CITIBANK
05.2022 - Current
- Among top bankers for CA/Nevada market and top 2 banker for the whole Orange County for 2022, 2023 and 2024 in overall financial performance
- Knowledgeable of Smart Banking tools and technologies
- Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
- Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/marketing tools available to uncover opportunities, and present product offers/financial solutions
- Acts timely, efficiently and independently, taking ownership of client satisfaction
- Assists with more complex client related issues
- Builds effective relationships with internal/external stakeholders
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Conduct and assist manager to complete Daily, Weekly, Monthly, Quarterly, And Semi-annual and Annual Review Responsibilities for the branch
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
CITIBANK HEAD CONCIERGE
CITIBANK
03.2020 - 04.2022
- ATM and Vault Custodian
- Well versed with VBS submission and fixing issues
- Knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions
- Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients
- Effectively executes all service transactions and sales referral routines to deepen client relationships
- Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members.
CITIBANK TELLER - HEAD TELLER
CITIBANK
02.2018 - 03.2020
- ATM and Vault Custodian
- Well versed with VBS submission and fixing issues.
MACY'S CUSTOMER SERVICE REP
MACY'S
02.2017 - 12.2018
- Engaged the customer through conversation
- Determined the customer's needs
- Provided product knowledge to customers through the features, values, and benefits of each product
- Handled returns/complaints graciously and effectively
- Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through
- Ensured the store is neat, clean and organized throughout each business day
- Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.
TUTOR
CERRITOS HIGH SCHOOL
08.2017 - 01.2018
- Adapt quickly to variety of subjects, grade levels and teaching styles to present information effectively to students without interrupting the lesson plan schedule
- Communicate effectively with teachers, counselors and parents to determine the best way to present information for individual class needs
- Supervise test quizzes and in-class projects, maintaining a quiet and focused environment.
Education
BS EDUCATION MAJOR IN SCIENCE -
UNIVERSITY OF PANGASINAN PHILIPPINES
10.2010
High School Diploma -
MANAOAG NATIONAL HIGH SCHOOL
10.2006
Skills
- Client outreach via email /phone to self-source opportunities
- Consistently exceed client expectations
- Consumer and business loan originations
- Financial Analysis
- Proficiency in using Sales Force
- Account Management
Certification
- NMLS
- Notary Public
Timeline
CITIBANK PERSONAL / BUSINESS BANKER
CITIBANK
05.2022 - Current
CITIBANK HEAD CONCIERGE
CITIBANK
03.2020 - 04.2022
CITIBANK TELLER - HEAD TELLER
CITIBANK
02.2018 - 03.2020
TUTOR
CERRITOS HIGH SCHOOL
08.2017 - 01.2018
MACY'S CUSTOMER SERVICE REP
MACY'S
02.2017 - 12.2018
BS EDUCATION MAJOR IN SCIENCE -
UNIVERSITY OF PANGASINAN PHILIPPINES
High School Diploma -
MANAOAG NATIONAL HIGH SCHOOL
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