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Geraldine Fletcher
Fredericksburg,VA
Work Preference
Summary
Detail-oriented medical billing and coding professional with expertise in revenue cycle management. Proven ability to enhance patient care and streamline processes through strong communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caring for Family
Self-Employed
Fredericksburg, VA
04.2022 - Current
- Directed inventory management and supply oversight to ensure timely material accessibility.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Carenet Health
04.2021 - 04.2022
- Using excellent communication and multitasking skills, responds timely to customer inquiries and processes requests.
- Research customer issues, and find workable solutions.
- Assist with insurance questions, medication requests, or general information requests.
- Identify and understand customer needs; quickly gain customer trust and confidence.
Caregiver
Memory Lane
Fredericksburg, VA
05.2019 - 05.2020
- Communicated client needs and updates to families effectively.
- Enhanced patient outlook and daily living through compassionate care.
- Maintained confidentiality of personal information while respecting individual client rights.
- Monitored patients for changes in physical, emotional, mental, or behavioral conditions.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Medical coding (ICD-10, HCPCS, CPT)
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Government (Medicare & Medicaid)
- Third Party Payers
- (EHR) Electronic Health Records
- (EMR) Electronic Medical Records
- Managed Care (HMO,PPO, and POS)
- Medical Terminology
- Anatomy & Physiology
Certification
Certified Professional Coder
Timeline
Caring for Family
Self-Employed
04.2022 - Current
Customer Service Representative
Carenet Health
04.2021 - 04.2022
Caregiver
Memory Lane
05.2019 - 05.2020
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy