Geraldine Gentile
San Pedro,CA
Summary
Looking to join a growing entrepreneurial organization as part of the Executive team. Very well- organized and punctual a team player especially in the work force, very hands-on, responsible when given a task, can handle stressful situations when needed and diffuse the situation, very hardworking and reliable person to count on.
Overview
5
5
years of professional experience
Work History
Clinic Manager, Client Coordinator
Skin Laundry
Torrance , CA
06.2020 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 5 employees.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Receptionist
European Wax Center
Redondo Beach, CA
01.2019 - 03.2020
- Key holder who handles money on a daily basis
- Scheduling people for their next appointment handling and assisting unsatisfied guests also building customer confidence by actively listening to their concerns and giving appropriate feedback
- Manage the computer and the phones, while assisting in light cleaning
- Demonstrated that customers come first by serving them with a sense of urgency
- Helped customers select products that best fit their personal needs
- Accomplished company-defined sales goals during each shift.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Pandora Jewelry
Torrance, CA
12.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Key Holder/Shift leader
Sweet Factory
Torrance, CA
01.2018 - 01.2019
- Accomplished company-defined sales goals during each shift
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Demonstrated that customers come first by serving them with a sense of urgency
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Unloaded trucks, stocked shelves and carried merchandise to the floor for customers
- Processed shipments and maintained organized stock shelves
- Maintained friendly and professional customer interactions
- Resolved customer problems by investigating issues, answering questions and building rapport
Education
GED - Administration to Criminal Justice
Long Beach City College
05.2020
Bachelor of Science - Criminal Justice
California State University Domingues Hills
Carson, CA05.2023
High School Diploma - undefined
Mary Star of the Sea High School
2017
Skills
- Organizational Skills
- Customer Service Skills
- Inventory
- Data Entry
- Results-oriented
- Positive learning process
- Client-focused
- Excellent communication
- Time management skills
- Quick learner
Timeline
Clinic Manager, Client Coordinator
Skin Laundry
06.2020 - Current
Sales Associate
Pandora Jewelry
12.2019 - 02.2020
Receptionist
European Wax Center
01.2019 - 03.2020
Key Holder/Shift leader
Sweet Factory
01.2018 - 01.2019
GED - Administration to Criminal Justice
Long Beach City College
Bachelor of Science - Criminal Justice
California State University Domingues Hills
High School Diploma - undefined
Mary Star of the Sea High School
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