Geraldine Gill

Hybrid

• Handled account payments and provided information regarding outstanding balances.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Generated accounts payable reports for management review.
• Collected data to complete detailed financial reports for management.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
• Supervised and led a team of dental staff with multiple offices.
• Developed comprehensive project plans for successful implementation of new initiatives and technologies.
• Facilitated change management initiatives while ensuring minimal impact on day-to-day operations and staff morale.
• Improved operational efficiency by analyzing processes and implementing strategic changes.

Extensive organizational and supervisory experience while serving as Practice Manager and Consulting for the last 8 years; a dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards.

All stated below in previous position including the following:

• Manage doctor schedules (personal, productive, planning, and training)
• Manage Hiring
• Tracking daily/monthly revenue and new patients
• Maintain and manage account receivables
• Educated and trained new employees, introduced, and set up training on all new equipment.
• Initiated, maintained, and allocated a monthly bonus and goal system for the practice and employees to achieve.
• Allocated re-submissions and reimbursements from patients and insurance companies, applied payments as necessary.
• Organized and put into place OSHA rules and regulations with requirements for all sterilization, coding, maintained monthly updates of used and unused material for sterilization rooms, x-ray rooms, instruments, and made all operatories comply with all state mandated rules and regulations.
• Supervised and led team of 3 dental hygienists, support staff of 4 assistants, 3 front desk and 3 doctors.
• Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
• Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.

My role is essential in securing treatment plans and coordination of financial options. Exhibiting an efficient, knowledgeable and positive countenance to every patient experience. Additionally, set production goals, greeting new patients, scheduling to production and other office responsibilities as required.

Responsibilities :

• Explain treatment plans, address patient concerns, answer any questions
• Communicate effectively with patient for financial options including dental insurance coverage and out of pocket expenses
• Manage daily, weekly, and monthly calendar to meet practice production and collection goals
• Organize and run daily morning huddle, reports on production results addresses and evaluate patient flow from previous day. Update staff on status of current days production goals and identify scheduling gaps
• Boosted staff morale by offering constructive feedback and specific direction
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
• Created and implemented organizational policies and procedures
• Ordered all office supplies and kept check on inventory levels

TREATMENT COORDINATOR

• Persuasive Treatment Coordinator coordinating communications with patients and parents to ensure a commitment to dental treatment plans
• Committed to clearly presenting treatment and financial options
• Routinely follow-up throughout the course of treatment, responding to all patient and parent inquiries in a timely courteous manner
• Developed scripts for phone calls, emails and text to patients or parents

FRONT DESK MANAGER

Responsible for overseeing front office staff, morning huddle meeting and biweekly payroll.

• Developed and enforced office policies
• Responsible for overall achievement of Production and Collection targets
• Handle patient billing issues, printed monthly patient statement, and report
• Impressive ability to efficiently manage multiple tasks

Responsible for overseeing front desk office staff, morning huddle meeting, responsible for all administrative and clerical tasks of Dental office.

Experience in all aspects of surgeries and post-operative care

Orthodontic Experience: * Invisalign, case submission/delivery * Orthodontic work up* Trained on new braces and wires technology