Geraldine Goldring
New York,NY
Summary
Dynamic sales professional with a proven track record at excelling in customer service and relationship building. Adept at upselling and achieving sales goals, I leverage strong negotiation tactics and exceptional people skills to enhance client satisfaction and drive revenue growth. Committed to delivering outstanding results in fast-paced environments.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
41
41
years of professional experience
Work History
Sales Associate
Bloomingdales 59th Street
New York, NY
01.2024 - 01.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained merchandise presentation, ensuring compliance with visual standards.
- Handled transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Conducted inventory checks to ensure stock availability and accuracy.
- Provided timely support in resolving customer inquiries and issues.
Sales Associate
Lord and Taylor
Manhasset, NY
01.2020 - 04.2021
- Advised clients on skincare routines and cosmetic products to enhance beauty regimen.
- Conducted product demonstrations, showcasing application techniques to drive customer engagement.
- Assessed client needs and provided tailored recommendations to improve satisfaction and loyalty.
- Managed inventory levels, ensuring availability of popular products while minimizing stock discrepancies.
- Collaborated with team members to create promotional displays, increasing product visibility and sales potential.
- Monitored market trends to identify opportunities for new product offerings and marketing strategies.
- Implemented feedback mechanisms to gather client insights for continuous improvement in service delivery.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Implemented targeted marketing strategies to engage potential customers both online and in person.
Key Account Manager
Scandinavian Airlines
New York, NY
04.1984 - 07.2015
- Developed strategic relationships with key clients to enhance customer loyalty and retention.
- Analyzed market trends to identify growth opportunities for account portfolios.
- Led cross-functional teams to execute tailored solutions for high-value accounts.
- Negotiated contracts and pricing strategies that aligned with company objectives and client needs.
- Monitored account performance metrics, ensuring alignment with overall business goals.
- Implemented process improvements that enhanced operational efficiency across account management functions.
- Collaborated with marketing to develop targeted campaigns that addressed client-specific challenges and opportunities.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Expanded key account base by identifying and cultivating new business opportunities.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Supported sales and reporting for large and medium-sized accounts.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
Education
Master of Science - Elementary Education
Queens College
Flushing, NY06.1975
Skills
- Customer service
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Product sales
- Upselling
- Professional demeanor
- Sales training
- Negotiation tactics
- Relationship selling
- Persuasion techniques
- Shipment processing
- Fraud detection
- Fitting room maintenance
- Positive and professional
- Reliable and punctual
Accomplishments
- Exceeded monthly quotas
- Brought in new loyal customers
- Earned quarterly Incentives
Timeline
Sales Associate
Bloomingdales 59th Street
01.2024 - 01.2025
Sales Associate
Lord and Taylor
01.2020 - 04.2021
Key Account Manager
Scandinavian Airlines
04.1984 - 07.2015
Master of Science - Elementary Education
Queens College