Summary
Overview
Work History
Skills
Timeline
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Geraldine Murray

Charlotte,NC

Summary

Dynamic customer relations specialist with a proven track record at Bruce Milazzo, enhancing satisfaction through expert problem-solving and analytical thinking. Successfully implemented training programs that boosted employee retention and performance. Skilled in documentation management, I thrive in high-pressure environments, ensuring efficient resolution of conflicts and fostering loyalty.

Overview

22
22
years of professional experience

Work History

Show Specalist Inc

Bruce Milazzo
08.2010 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Customer Service Representative

Bargin Hunters Thrift Store
02.2001 - 03.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Show Specalist Inc

Bruce Milazzo
08.2010 - 03.2023

Customer Service Representative

Bargin Hunters Thrift Store
02.2001 - 03.2003

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Geraldine Murray