Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Geraldine Ochoa

Los Angeles,CA

Summary

Dynamic professional with a proven track record at Enterprise Rent-A-Car, excelling in employee training and market analysis. Adept at enhancing customer satisfaction and driving business development through effective relationship management. Bilingual communicator skilled in conflict resolution, consistently achieving branch profitability while fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Assistant Branch Manager

Enterprise Rent-A-Car
Los Angeles, California
01.2023 - Current
  • Trained and coached new employees on company policies and procedures to ensure compliance.
  • Prepared monthly reports detailing branch activity metrics
  • Analyzed market trends to identify business development opportunities.
  • Resolved customer issues to strengthen relationships and enhance satisfaction.
  • Evaluated operational processes to pinpoint areas for improvement and efficiency gains.
  • Directed staff members to optimize operations and achieve branch profitability to meet monthly goals.
  • Monitored daily operations in a 230-car fleet, focusing on sales, customer service, financial transactions, and inventory control.

Instructional Aide

California State University Dominguez Hills
Lawndale, California
08.2018 - 12.2022
  • Provided one-on-one tutoring or mentoring for struggling students.
  • Supported the use of technology to enhance instruction.
  • Prepared reports on student achievement levels and progress towards goals.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

Education

Bachelor of Arts - Business Administration

California State University, Fullerton
Fullerton, CA
05-2023

Skills

  • Employee training and development
  • Performance evaluation
  • Market analysis
  • Customer service and relations
  • Sales management
  • Conflict resolution
  • Business development
  • Interpersonal skills
  • Goal setting and performance tracking
  • Client engagement
  • De-escalation management
  • Bilingual communication

Languages

Spanish
Professional

Timeline

Assistant Branch Manager

Enterprise Rent-A-Car
01.2023 - Current

Instructional Aide

California State University Dominguez Hills
08.2018 - 12.2022

Bachelor of Arts - Business Administration

California State University, Fullerton

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