Geraldine Rilley
Rancho Cucamonga,CA
Summary
Proven leader and innovative Business Owner/Operator with a track record of enhancing profitability and customer satisfaction. At DuPont, championed safety and quality, leading to a significant process improvement. Expert in business management and strategic marketing, adept at building strong teams and fostering professional relationships. Demonstrates exceptional attention to detail and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Business Owner/Operator
Self Employed
Cross Ciuntry/ International
01.2020 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Chemical Operator
DuPont
Carneys Point NJ
06.2011 - 12.2019
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Maintained high-quality standards for finished products by conducting rigorous quality control tests.
- Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
Locomotive Engineer
Norfolk Southern
Baltimore, MD
05.2002 - 06.2011
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Skillfully operated multiple types of locomotives across diverse terrains, displaying adaptability and flexibility in challenging situations.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Demonstrated a commitment to continuous improvement by participating in company-wide safety initiatives and attending regular training sessions.
Education
Bachelor Of Science - Aviation And Airway Science
Florida Memorial University
Opa-locka, FL05.1992
Skills
- Small business operations
- Personnel Management
- Financial Reporting
- Business process optimization
- Contractor negotiations
- Strategic Marketing
- Customer Relations
- Employee Training
- Work Planning and Prioritization
- Start-Up Operations
- Customer Service
- Task Delegation
- New Business Development
- Financial Planning
- Relationship Building
- Attention to Detail
- Negotiation and Persuasion
- Professional Networking
- Team Collaboration and Leadership
- Staff hiring
- Business Development
- Driven and Determined
- Process Improvement
- Accounting management
- Delegating Work
- Business Leadership
- Business Management
Additional Information
Volunteer- Caramel Connection Foundation. Alfred St. Baptist Church, and Changed Church
Timeline
Business Owner/Operator
Self Employed
01.2020 - Current
Chemical Operator
DuPont
06.2011 - 12.2019
Locomotive Engineer
Norfolk Southern
05.2002 - 06.2011
Bachelor Of Science - Aviation And Airway Science
Florida Memorial University