Summary
Work History
Education
Work Availability
Skills
Quote
Timeline
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Geraldine Santos-ROMERO

Denver,CO

Summary

Strategic Business Advisor with 17 years of experience in researching and assessing business performance and developing solutions for optimization. Well-versed in identifying business strengths, weaknesses, opportunities and threats. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.


Determined Operation Manager with 15 years of success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Work History

Business Advisor

Thryv
08.2007 - 05.2020
  • Evaluated and consolidated information to present findings and impacts addressing clients' critical needs.
  • Created revenue growth plan for fast-growth geographic market.
  • Predicted, identified and analyzed industry trends such as emerging technologies, evolving business models and buying behavior.
  • Developed complete business plans and operational strategies for new and existing business.
  • Collaborated with project manager to engage clients in proactive planning processes and develop client-specific solutions.
  • Designed and implemented risk management system to identify and mitigate potential risks.
  • Devised processes to boost long-term business success and increase profit levels.

Telephone Sales Representative

Thryv
08.2005 - 08.2007
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Maintained strong call control to keep customers focused on sales offerings.
  • Completed daily and weekly sales reporting using assigned tools.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Operations Manager

Thryv (Formally Dex Media)
08.1990 - 08.2005
  • Developed and implemented strategies to maximize customer satisfaction.
  • Decision Making, Problem Solving, with the use of Critical thinking methods
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tested and hired qualified candidates for all positions.
  • Monitored and assessed individual performance.
  • Performed quarterly reviews, expectations and setting goals for success and toward career advancements.


Education

Bachelor of Science - Business Administration And Management

Colorado State University - Pueblo
Pueblo, CO

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Solution Implementation
  • Sales Team Development
  • Inbound Calls
  • Operational Efficiency
  • Social Media Platforms
  • Revenue Generation
  • Sales Presentation
  • Process and Procedure Refinement
  • Continuous Improvements
  • Quality Assurance and Control
  • Process Improvement
  • Business Relationship Management
  • Disciplinary Action
  • Organizational Improvements
  • Presentation Skills
  • Consultative Sales Approach
  • Business Planning
  • Training Proficiency
  • Personnel Development
  • Business Management Principles
  • Business Administration
  • Mentoring

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Business Advisor

Thryv
08.2007 - 05.2020

Telephone Sales Representative

Thryv
08.2005 - 08.2007

Operations Manager

Thryv (Formally Dex Media)
08.1990 - 08.2005

Bachelor of Science - Business Administration And Management

Colorado State University - Pueblo

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Geraldine Santos-ROMERO