Geraldine Throneberry
San Antonio
Summary
Insurance professional with a proven track record at USAA and administrative secretary with 15 years experience, excelling in problem-solving and organizational skills. Adept at maintaining confidentiality while managing complex data and enhancing member experiences. Recognized for member satisfaction and providing tailored solutions, ensuring a positive impact on client satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Insurance Professional-Sales and Service II
USAA Property and Casualty Insurance Company
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Maintain licensing in 50 states.
- Assist members with quotes and adjustments for personal lines of insurance including Homeowners, Auto, Umbrella, etc.
- Identify and assess member needs to provide accurate recommendations.
- De-escalate member situations offering ideas and solutions for a positive member experience.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Principal's Secretary/Bookkeeper
Henry Steubing Elementary School
08.2005 - 08.2023
- Answered multi-line phone system and greeted callers enthusiastically.
- Placed and received all orders on campus, maintaining inventory and campus budgets.
- Supported administration and school staff by phoning parents, working with students, covering classes, and reviewing and editing documents all while maintaining strict confidentiality.
- Responded to emails and other correspondence to facilitate communication and enhance school processes.
- Created and managed schoolwide and administrator calendars with events, meetings, etc.
- Created presentations for meetings with administration, teachers, parents, and community members.
- Handled daily scheduling of substitutes, meetings and daily tasks as needed by administration and teachers.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Composed internal and external correspondence for administration and reviewed documentation to eliminate errors.
- Offered office-wide support and training, troubleshooting issus.
Appointment Scheduler
Radiology Imaging Associates
03.1997 - 04.2000
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective radiology procedure calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for 10-physician radiology facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Records Supervisor
Beaver Medical Clinic
05.1991 - 01.1997
- Supervised 30+ employees for a 100+ physician clinic; setting work schedules, completing evaluations, and ensuring smooth flow of information with physicians.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to Administration.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Followed exact procedures for handling transfers and other releases of medical records.
- Accurately pulled patient records for upcoming appointments and procedures,
- Created new physical and computer-based files.
- Identified new methods to optimize medical records management.
Education
Bachelor of Science - Business Administration
California State University - San Bernardino
San Bernardino, CASkills
- Confidentiality and Data Protection
- Strong Organizational Skills
- Google Workspace, MS Office
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Self-Motivated
- Organization and Time Management
- Attention to Detail
- Active Listening
- Problem-Solving
Military Spouse
Military Spouse of: Steven M. Throneberry
California National Guard, 3 years
Timeline
Insurance Professional-Sales and Service II
USAA Property and Casualty Insurance Company
09.2023 - Current
Principal's Secretary/Bookkeeper
Henry Steubing Elementary School
08.2005 - 08.2023
Appointment Scheduler
Radiology Imaging Associates
03.1997 - 04.2000
Medical Records Supervisor
Beaver Medical Clinic
05.1991 - 01.1997
Bachelor of Science - Business Administration
California State University - San Bernardino
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