Geraldine Brown-Rawls
LarsenBrown, LLC
Oxford,AL
11
years of professional experience
Dynamic professional with strong expertise in customer relations and effective communication. Proficient in documentation management and graphic design, consistently enhancing team collaboration and streamlining processes.
Work History
Presentation / Word Specialist (3rd Shift)
2 Months- Assisted in project coordination and scheduling to ensure timely completion of tasks
- Supported team in managing client communications, enhancing customer satisfaction
- Conducted research to inform strategic decisions and improve service offerings
- Collaborated with colleagues on data analysis to identify process improvements
- Excellent verbal and written communication, customer service and interpersonal skills / Flexibility to work overtime
Workflow Facilitator (2nd Shift)
1 Year 8 Months- Facilitated workshops to enhance team collaboration and communication skills
- Developed training materials to support onboarding of new team members
- Coordinated feedback sessions to gather insights for process improvement
- Analyzed participant feedback to refine program content and delivery methods
- Proofread completed projects / Detail orientated to ensure Q&A output / Provided design guidance for clients
Presentation Specialist Lead / Interim Supervisor
4 Years 9 Months- Developed and designed high-impact presentations for client meetings and corporate events
- Collaborated with cross-functional teams to ensure alignment on project objectives and timelines
- Utilized advanced software tools to create visually engaging content tailored to audience needs
- Streamlined presentation processes, improving turnaround times for deliverables by implementing best practices
- Conducted training sessions to enhance team skills in presentation development and visual storytelling
- Served as a resource for software troubleshooting, formatting and layout needs of clients
Technical Assistant /Desktop Publishing Designer
4 Years 3 Months- Provided technical support for troubleshooting software and hardware issues across multiple departments
- Assisted in developing training materials and user guides to enhance team productivity
- Assisted with the electronic and physical maintenance of 90 volumes of office policy and procedure manuals
- Coordinated equipment maintenance schedules to ensure operational efficiency and minimize downtime
- Streamlined communication between technical teams and end-users, improving response times for support requests
Education
Associate of Applied Science - Child Development
- Awarded [Award Name]
Skills
Excel
Word
PowerPoint
Adobe Photoshop
Graphic Design
Document management
Internet Savvy
Customer relations
Presentation Design
Analytical thinking
Visual Communication
Office Management
Accomplishments
2023 – Present
Gadsden State Community College (3.873 GPA) Oxford, AL
- Childcare Development
- Salon Management & Technology
2006 – 2007 American InterContinental University Online (3.38 GPA) Hoffman Estates, IL
- Associates Degree in Business Management
June 2005
Outstanding Contributor Award, Williams Lea Inc. at Banc of America Securities Site
1995 – 1996 Plaza Business College Jackson Heights, NY
- Computer Science – Computer Operations and Software (4.0 GPA)
- President’s List for 4 consecutive quarters, Plaza Business College, 4.0 GPA
Interests
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Learning new cooking techniques and expanding my culinary skills.
Volunteering
Road Trips
DIY and Home Improvement
I like working with my hands and fixing things.
Crafting and DIY Projects
I have a passion for photography and editing photos.
Interior Design
Timeline
Presentation / Word Specialist (3rd Shift)
LarsenBrown, LLC
01.2008 - 03.2008Read More
Workflow Facilitator (2nd Shift)
JPMorgan Chase
03.2006 - 11.2007Read More
Presentation Specialist Lead / Interim Supervisor
Williams Lea Inc.
04.2001 - 01.2006Read More
Technical Assistant /Desktop Publishing Designer
Temporarily Yours Personnel, Inc.
01.1997 - 04.2001Read More
Gadsden State Community College
Associate of Applied Science from Child Development
Read More
2006 – 2007 American InterContinental University Online (3.38 GPA) Hoffman Estates, IL Associates De
Associates Degree in Business Administration