Geraldine Vanesa Merchan Cerón
Queens
Overview
10
10
years of professional experience
Work History
District Manager
CoCo Fresh Tea & Juice
Queens
10.2019 - Current
- Managed daily operations across multiple store locations for effective service delivery.
- Coordinated staff training sessions to ensure compliance with company policies.
- Assisted in inventory management to maintain optimal stock levels and reduce waste.
- Supported marketing initiatives by implementing local promotional events and campaigns.
- Monitored sales performance metrics to identify trends and improve customer engagement.
- Facilitated communication between upper management and store teams for alignment on goals.
- Conducted regular store visits to assess operational standards and provide feedback to teams.
- Developed employee schedules to ensure adequate coverage during peak business hours.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Juice Bar Barista
Fititrion
Queens
08.2024 - 07.2025
- Processed customer transactions efficiently and accurately at busy retail environments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized checkout area for smooth operations.
- Collaborated with team members to ensure timely product restocking on shelves.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared fresh juices and smoothies using high-quality ingredients daily.
- Operated juicing equipment and maintained cleanliness of workstations.
- Assisted customers with menu selections and provided product recommendations.
- Educated customers on health benefits of various juice ingredients and combinations.
- Ensured compliance with food safety standards during juice preparation and serving.
- Collaborated with team members to enhance customer experience during peak hours.
Cashier Team Lead
THE JUICY CUBE
Manhattan
02.2019 - 12.2023
- Processed customer transactions efficiently and accurately at busy retail environments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure timely product restocking on shelves.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Assistant Manager
Little Caesars Pizza
Concord
01.2016 - 09.2018
- Crafted pizzas using fresh ingredients and traditional techniques.
- Managed kitchen operations to ensure timely food preparation.
- Collaborated with team members to fulfill customer orders efficiently.
- Implemented quality control measures for food safety standards.
- Engaged with customers to enhance their dining experience and satisfaction.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Operated the pizza oven, ensuring pizzas were cooked to order.
Stock Associate
Walmart
Concord
01.2016 - 05.2017
- Organized stockroom inventory for efficient access and retrieval.
- Received and inspected incoming merchandise for quality assurance.
- Maintained cleanliness and orderliness of stockroom environment.
- Collaborated with team members to streamline stock replenishment processes.
- Monitored product expiration dates to reduce waste and ensure freshness.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
Education
Some College (No Degree) - Business
Diablo Valley College
Pleasant Hill, CASkills
- Staff training
- Inventory management
- Customer relationship management
- Employee scheduling
- Effective communication
- Microsoft Excel
- Digital marketing strategies
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Juice Bar Barista
Fititrion
08.2024 - 07.2025
District Manager
CoCo Fresh Tea & Juice
10.2019 - Current
Cashier Team Lead
THE JUICY CUBE
02.2019 - 12.2023
Assistant Manager
Little Caesars Pizza
01.2016 - 09.2018
Stock Associate
Walmart
01.2016 - 05.2017
Some College (No Degree) - Business
Diablo Valley College