Gerald Miller
Kingman,AZ
Summary
Dedicated Clinical Support Technician with extensive experience in patient care and medical procedures. Skilled in managing electronic health records and gathering insurance information. Strong communicator and team player, adept at enhancing patient satisfaction through quality care. Proven ability to maintain composure in fast-paced environments while supporting clinicians and staff effectively.
Overview
8
8
years of professional experience
Work History
Clinical Support Technician
Kingman Urology
Kingman, Arizona
05.2023 - Current
- Coordinated scheduling of computer and phone updates for employees to ensure operational efficiency.
- Provided support on varied projects to assist unit staff and strengthen department operations.
- Provided administrative support by managing paperwork and errands to streamline departmental operations.
- Roomed patients and collected vital signs, histories, and medication lists.
- Documented patient information in electronic medical records during clinical support tasks.
- Prepared urology exam rooms and stocked clinical supplies for patient visits.
- Managed specimen collection, labeling, and transport for laboratory testing.
- Collected specimens for laboratory testing such as urine, sputum, throat swabs.
- Scheduled follow-up appointments and coordinated patient flow through Kingman Urology.
- Educated patients on preparation, aftercare, and office instructions.
- Answered incoming calls from patients seeking advice or information about their medical conditions.
- Scheduled appointments for patients with doctors or specialists based on availability.
- Ensured all medical records were properly maintained in accordance with HIPAA regulations.
- Prepared lab requisitions for diagnostic tests and followed up on test results.
- Assisted customers, claims payers, and medical carriers by resolving complex issues.
- Pre-registered patients for procedures by collecting information and verifying insurance.
- Researched, administered and recorded appeals, denials and out-of-network authorizations to submit appropriate documentation on behalf of patients.
- Followed up on cases involving referrals, waivers and EAP approvals.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Paint Repair/UT/Team Lead
American Woodmark
Kingman, AZ
08.2018 - Current
- Executed management tasks to align team efforts with goals.
- Maintained safe working environment by ensuring compliance with safety rules and effective housekeeping.
- Assisted team members in various tasks to ensure smooth operations.
- Learn new skills, support other team members, make improvements, and other actions to help the team achieve its goals.
- Willing to be cross-trained and accept additional task when needed arises to meet customer demands.
- Perform jobs in assembly, material handling, or wood finishing.
- Understands information on picklists and cabinet labels.
Front Desk/Order Desk/IT
Clarmil Manufacturing Corp.
Hayward, Ca
08.2018 - 10.2019
- Greet and direct customers at the front lobby
- Answer phones and transfer phone calls accordingly.
- Maintain an orderly and neat front desk.
- Assist with set up of conference room, lunch and special events.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Complete and mail bills, contracts, policies, and invoices
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Operate FedEx, Ups, DHL Programming and making scheduling programs
- Operated computers programmed with accounting software to record, store, and analyze information.
- Prepared annual company accounts and reports.
- Performed accounts payable functions for construction expenses.
- Managed vendor accounts, generating weekly on demand checks.
- Managed accounts payable, accounts receivable, and payroll departments.
- Coordinated with customers, production, warehouse, sales, and accounts receivable for all customer orders, including inquiries and complaints.
- Take, Process, and follow-up orders from stores, wholesale Institutional Accounts, Wholesale WCP Accounts, Wholesalers, Special Accounts, Employees and other others.
- Review all orders and verify orders in question
- Pre-authorized customer credit card before processing
- Coordinate Customer credit status to A/R before processing the orders. (All Wholesalers, Wholesale WCP Accounts, Retailers with credit terms)
- Coordinate all orders and adjustments to Bakery, Food Processing, Warehouse and sales & marketing departments.
- Create/ Update and order-processing log, with Customer name, Order number, Sorter Signature, and other Special instructions.
- Generate the Packing Slips/Order Confirmation for the following:
- Wholesalers
- Distributors
- Employees
- Material Orders
- Affiliate Stores
- Special Accounts
- Generated access reports, including product count, production schedule, and pick list reports.
- Product Count
- Production Schedule
- Pick List Reports
- P.O. Monitoring
- Photocopy of Top Sheets and Purchase Orders for Accounts Receivable.
- Processed mail orders promptly, ensuring timely fulfillment for customers.
- Provided administrative support to various departments, ensuring smooth operations.
- Assisted administrative staff with related tasks.
- Print store product labels
- Perform weekly inventory of Ribbons and Labels
- Material Requirements/Usage and Made-Up forms, Data Entry and Reporting
- Inform IT on any hardware and printing issues.
Education
Associate degree - Medical Assistant
Western Career College
San Leandro, Ca01-2010
Skills
- Computer: Extremely qualified and experienced in data entry Microsoft Access, Competent in Excel, Power point, Outlook, Internet Explorer, Firefox, Apple, Microsoft-word Microsoft Office, Front Page and Publisher
- EMR documentation
- HIPAA compliance
- Administrative: Customer Service, Data entry, email correspondence, Phones/filling/faxing, inventory, shipping and receiving, training and development Solid understanding of medical terminology and transcribing Committed to record keeping an ability to organize and prioritize work
- Patient scheduling
- Inventory management
Strategic Planning and Company Vision
- Implement Company has agreed upon strategy that resulted from strategic planning meetings.
- Participate in Company Strategic Planning and contribute to planning and arriving at short term and long-term goals.
The Transformation Center
- Volunteer Work
- 11/11-7/22
- Volunteered in clerical projects, prepared training manuals and packets for training events. A summarized report for participants feedback from training events. Filling financial forms for Business Director.
Timeline
Clinical Support Technician
Kingman Urology
05.2023 - Current
Paint Repair/UT/Team Lead
American Woodmark
08.2018 - Current
Front Desk/Order Desk/IT
Clarmil Manufacturing Corp.
08.2018 - 10.2019
Associate degree - Medical Assistant
Western Career College