Geraldyne Akapito
North Sioux City,SD
Summary
Dynamic professional with a proven track record, adept in POS system operation and exceptional customer service. Excelled in fostering team development and enhancing customer satisfaction, leading to significant business growth. Skilled in both cash handling and cultivating positive workplace environments, demonstrating adaptability and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Cafe Associate
Sam's Club
Sioux City, IA
08.2024 - Current
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
Check Cashing
Tamura Supermarket
Waianae, HI
08.2023 - 11.2023
- Provided exceptional customer service while processing payments, money orders, receiving and sending money through moneygram.
- Processed check cashing transactions.
- Checked in and out designated equipment, keys, and supplies.
- Responsible for cashiers' money at the beginning of their shifts and in charge of balancing cashiers' money and readings at the end of every shift/day.
Department Supervisor
Tamura Supermarket
Waianae, HI
09.2016 - 11.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns, and refunds.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean and adequately stocked.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Conduct inventory every 6 months to enhance profitable investment and outstanding progress of the department.
- Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
Data Entry Clerk
Happy Mart
Guam, USA
02.2012 - 03.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Update prices of all merchandise received and stocked.
Assistant Manager
Happy Mart
Guam, USA
12.2011 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Classroom Teacher
Chuuk State Department of Education
Chuuk, Federated States of Micronesia
08.2010 - 05.2011
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Administered quizzes and tests to assess student understanding of material.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Planned lessons, activities and trips to cover all required course material.
Mentor Teacher
Chuuk State Department of Education
Chuuk, Federated States of Micronesia
01.2008 - 07.2010
- Evaluated the effectiveness of teacher training programs using data-driven assessments, leading to continuous improvements in instructional practices.
- Facilitated strong relationships between school administrators and teacher trainers through open communication channels and collaborative problem-solving approaches.
- Expanded access to high-quality teaching resources by creating an online repository of lesson plans, assessment tools, and classroom management strategies.
- Enhanced professional development by conducting teacher training workshops and seminars.
- Increased collaboration among faculty members by establishing regular meetings to discuss teaching methods and share resources.
- Mentored new teachers through coaching sessions and constructive feedback, fostering a supportive work environment.
- Organized conferences and symposiums for educators, bringing together experts in pedagogy to exchange ideas on best practices in teaching.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided assistance to faculty and staff by teaching classes, conducting orientation programs, and issuing transcripts.
Education
3rd Year - Elementary Education
University of Guam
Guam, USA07.2011
Associate Of Science - Elementary Education
College of Micronesia
Federated States Of Micronesia 12.2007
Diploma - General Studies
Saramen Chuuk Academy
Chuuk, Federated States Of Micronesia 05.2004
Skills
- POS system operation
- Time management
- Dependable and cooperative
- Goal oriented
- Staff management
- Training and mentoring
Timeline
Cafe Associate
Sam's Club
08.2024 - Current
Check Cashing
Tamura Supermarket
08.2023 - 11.2023
Department Supervisor
Tamura Supermarket
09.2016 - 11.2023
Data Entry Clerk
Happy Mart
02.2012 - 03.2014
Assistant Manager
Happy Mart
12.2011 - 03.2014
Classroom Teacher
Chuuk State Department of Education
08.2010 - 05.2011
Mentor Teacher
Chuuk State Department of Education
01.2008 - 07.2010
Diploma - General Studies
Saramen Chuuk Academy
3rd Year - Elementary Education
University of Guam
Associate Of Science - Elementary Education
College of Micronesia