Geralyn De La Rama

Work History

Cake Decorator

Walmart

03.2020 - Current

Designed specialty cakes for weddings, birthdays, and graduations.
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Small Business Owner and Cake Decorator

Haniel's Cake Creation

03.2014 - 01.2016

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Designed specialty cakes for weddings, birthdays, and graduations.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Managed material inventory and ordered new materials when needed.

Operational Manager

E.D. Lending Company

06.2001 - 01.2016

Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
Reviewed loan files and updated to match current standards.
Conducted bank reconciliations regularly, ensuring all transactions were accurately recorded and verified.
Streamlined the invoicing process for increased efficiency, resulting in timely payments from clients.
Managed accounts payable and receivable to maintain healthy cash flow and reduce outstanding balances.
Prepared detailed financial reports for management review, enabling informed decisions regarding company performance.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Summary

Overview

Work History

Cake Decorator

Small Business Owner and Cake Decorator

Operational Manager

Education

No Degree - Accounting Certificate

Bachelor of Science - Business Administration

Skills

Timeline

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