Geralynn Williams
Snellville,GA
Summary
Ambitious and a natural leader in relationship building. I'm able to react effectively and calmly in emergencies. Expert in keeping up with high-volume calls while maintaining an exceptional customer relationship. I am a team player and dedicated to the workplace for which I am employed. as well I have a completely private office set up and I do know how to troubleshoot my own computer system. Customer and Company confidentiality is always the most important.
Overview
35
35
years of professional experience
Work History
Customer Service Agent
TeleTech/Ttec Corp
10.2012 - 02.2021
- Answered inbound calls addressed customer concerns and processed requested according to company policies and procedures for a variety of different client/companies
- Troubleshoot my own computer system with the ability to manipulate several computer screens simultaneously while carrying on a conversation with a client.
Assisted Customers via phone, chat, and email with questions, request, and complaints.
Xact TeleSolutions
03.2014 - 01.2017
- Working with over 12 clients/companies simultaneously inputting data
- Demonstrating excellent verbal and written communication skills per company policies.
Sales Associate
Carson Pirie Scott & Co.
06.2007 - 06.2010
- Prepared purchase orders for shipping and receiving deliveries to department
- Assisted in acquisition and reconciliation of dollars as well as opening and closing of registers
- Stock placement and break down of displays and marking discounts and savings.
Site Supervisor
Dept. of Commerce/US Census Bureau
02.1999 - 03.2002
- Trained over 200+ Enumerators in Bureau Dept
- Guidelines at various sites within the city and suburban area
- Monitored performance to determine additional training needs
- Submitted weekly performance progress reports to District Manager
- Picked up and returned City Zoning Maps via the Chicago Police Department.
Sales Associate
Marshall Field & Co.
05.1990 - 05.1994
- Prepared purchase orders for shipping and receiving deliveries to department
- Assisted in acquisition and reconciliation of dollars as well as opening and closing of registers
- Stock placement and break down of displays and marking discounts and savings.
Office/Teacher Assistant
Harper High School
06.1986 - 04.1989
- Maintained confidential student records and attended weekly team strategy meetings
- Performed various clerical duties including data entry, filing, records keeping, corresponding with parents, community, and students daily
- Issued receipts and kept meticulous inventory of books and supplies
- Monitor students during detention hours
- Coordinated fund raisers and career day activity programs for upper and lower grades.
Education
Emil Hirsch High School
Chicago, IL01.1979
Timeline
Assisted Customers via phone, chat, and email with questions, request, and complaints.
Xact TeleSolutions
03.2014 - 01.2017
Customer Service Agent
TeleTech/Ttec Corp
10.2012 - 02.2021
Sales Associate
Carson Pirie Scott & Co.
06.2007 - 06.2010
Site Supervisor
Dept. of Commerce/US Census Bureau
02.1999 - 03.2002
Sales Associate
Marshall Field & Co.
05.1990 - 05.1994
Office/Teacher Assistant
Harper High School
06.1986 - 04.1989
Emil Hirsch High School
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