Customer Service
Hi, I’m
Lenny Noriega
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
1
Sales Associate
Work History
Insight Global
Customer Service Agent
05.2021 - 04.2023
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Documented entire validation process, noting changes or alterations completed.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Investigated complaints, incidents After natural disaster
- Input death certificate information into data base and other required paperwork for FEMA Funeral Assistance program.
The Children’s
Sales Associate
10.2020 - 02.2021
Job overview
- Supplied through, accurate and ethical interpreter services for individuals with limited English speaking skills
- Tracked stock using company inventory management app
- Delivered fast, friendly and knowledgeable service for routine questions and service complains
- Processed customer changes using our TCP credit card app and also using our TCP computer System
- Worked with sales team to collaboratively which targets, consistently meeting or exceeding personal quotas
- Completed orders through online system and organize product deliveries to meet customers time tables.
Education
Sunnyside High SchoolTucson, AZ
University Overview
- Professional Development: In Spanish communication
Sunnyside High School
High School Diploma
05.2020
JTED Pima Community College
Professional Development in Healthcare Foundations
Skills
- Shipment processing
- Multi-tasking strength
- Calm and Professional Under Pressure
- File Management
- Conflict resolution
- Customer Communication
- Document and Records Management
- First-Tier Technical Support
Timeline
Customer Service Agent
Insight Global
05.2021 - 04.2023
Sales Associate
The Children’s
10.2020 - 02.2021
Sunnyside High School
Sunnyside High School
High School Diploma
JTED Pima Community College
Professional Development in Healthcare Foundations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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