Kris Almanzar
Universal City,TX
Summary
Customer Service Professional experienced in managing high volumes of inbound calls and fostering strong customer relationships. Delivered customer satisfaction through effective use of CRM systems, active listening, and multitasking abilities. Focused on collaboration within teams to achieve business objectives and resolve escalated support issues.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Customer service agent
FedEx express
New Braunfels, TX
10.2009 - Current
- Guided customers through shipping options and tracking inquiries to enhance their experience.
- Addressed customer complaints with effective solutions and prompt responses to ensure satisfaction.
- Executed accurate shipment processing using FedEx software to maintain operational efficiency.
- Corrected shipping addresses for packages to ensure accurate deliveries.
- Processed return packages to shippers that could not be delivered
- Inputted employee time cards into the payroll system for accurate record-keeping.
- Have run the airway bills and international airway bills and commercial invoices through the genesis machine
Education
Associate of Applied Science - Tourism And Travel Management
Sullivan County Community College
Loch Sheldrake, NY 08.1986 - 05.1988
Skills
- Shipment processing
- FedEx software
- Address verification
- Return processing
- Complaint resolution
- Return logistics
Timeline
Customer service agent
FedEx express
10.2009 - Current
Associate of Applied Science - Tourism And Travel Management
Sullivan County Community College
08.1986 - 05.1988