Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geranilda Sanchez

Houston,TX

Summary

Dynamic professional with a proven track record at Dillard's, enhancing brand loyalty and exceeding sales goals through exceptional customer service and engagement. Skilled in inventory counting and fostering teamwork, I excel in fast-paced environments, driving productivity and customer satisfaction. Expert in balancing cash and managing transactions, demonstrating a strong blend of analytical and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Counter Manager

Dillard's
08.2015 - 09.2022
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

CNA

Paramount Rehabilitation and Healthcare Center
02.2011 - 10.2011
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Teller

Wells Fargo
05.2006 - 04.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Key Holder

Anna's Linens
04.2001 - 02.2006
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

Nuevo Mundo Dominicano
08.1998

Skills

  • Customer Assistance
  • Customer Engagement
  • Inventory counting
  • Team Training
  • Merchandise Display
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service

Languages

Spanish
Full Professional

Timeline

Counter Manager

Dillard's
08.2015 - 09.2022

CNA

Paramount Rehabilitation and Healthcare Center
02.2011 - 10.2011

Teller

Wells Fargo
05.2006 - 04.2009

Key Holder

Anna's Linens
04.2001 - 02.2006

High School Diploma -

Nuevo Mundo Dominicano

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Geranilda Sanchez