Gerard Burney II
St. Petersburg,USA
Summary
Customer-oriented professional with 7+ years of experience across corporate, operations, and high-volume environments. Proven ability to streamline processes, support team development, and maintain accurate documentation. Strong background in operations coordination, training, and cross-functional collaboration.
Experienced with optimizing operational workflows to improve efficiency. Utilizes strong analytical skills to identify and resolve issues promptly. Track record of leveraging communication and teamwork for successful project execution.
Overview
11
11
years of professional experience
Work History
Operations Associate (New Accounts)
Raymond James Financial
St. Petersburg, FL
02.2024 - Current
- Direct workflow, lead process improvements, coordinate training, analyze performance, and maintain department resources.
- Implemented best practices for document management, ensuring secure handling of sensitive information.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
HR Assistant / Talent Acquisition
Sam’s Club
Bradenton, FL
11.2020 - 10.2024
- Coordinated interviews, maintained candidate records, supported onboarding, communicated with candidates, and assisted with payroll and compliance.
- Managed employee onboarding processes, ensuring smooth transitions for new hires.
- Assisted in maintaining accurate employee records and documentation in HRIS systems.
- Coordinated training sessions, enhancing staff skills and compliance with company policies.
- Organized new employee orientation schedules for new hires.
Quality Assurance Specialist
Bluegreen Vacations Inc.
St. Pete Beach, FL
06.2015 - 06.2019
- Managed contracts, ensured compliance, collaborated cross-functionally, and maintained records.
- Conducted comprehensive quality audits to identify process improvements and enhance product standards.
- Developed and implemented quality assurance procedures to ensure compliance with industry regulations.
- Led root cause analysis initiatives to resolve recurring quality problems effectively.
Education
High School Diploma -
St Petersburg Highschool
St Petersburg Fl 06.2013
Skills
- Microsoft Office
- Communication & Conflict Resolution
- Time Management
- Adaptability
- Team Leadership
- Customer Engagement
- Talent Acquisition
- Workday
- Payroll & Commission Support
- Deadline management
- Customer service
- Excel shortcuts
- Pivot tables
- Procedure development
- Relationship building
- Operational efficiency
Timeline
Operations Associate (New Accounts)
Raymond James Financial
02.2024 - Current
HR Assistant / Talent Acquisition
Sam’s Club
11.2020 - 10.2024
Quality Assurance Specialist
Bluegreen Vacations Inc.
06.2015 - 06.2019
High School Diploma -
St Petersburg Highschool