Gerard DeJoseph
Jacksonville,FL
Summary
Seasoned Operations Manager and talented leader with 20 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operations Manager
Bold City Distributors LLC
06.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Restaurant Supervisor
Enza's Italian Restaurant
06.2004 - 07.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Machine Operator
Coca-Cola
09.1999 - 05.2004
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained equipment performance by lubricating and cleaning components.
Education
Associate of Arts - Business Management
Florida State College At Jacksonville
Jacksonville, FL06.2012
Skills
- Budget Development and Management
- Solution Development
- Multidisciplinary Collaboration
- Staff Training
- Systems Implementations
- Business Development Understanding
- Business Planning
- Operation Monitoring
- Invoice Processing
- Interpersonal Communications
- Operations Oversight
- Conflict Mediation
- Finance Understanding
Timeline
Operations Manager
Bold City Distributors LLC
06.2017 - Current
Restaurant Supervisor
Enza's Italian Restaurant
06.2004 - 07.2020
Machine Operator
Coca-Cola
09.1999 - 05.2004
Associate of Arts - Business Management
Florida State College At Jacksonville
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