Gerard Freeman II
Atlanta,GA
Summary
Retail management professional with extensive experience in driving store performance and customer engagement. Known for fostering collaborative team environments and consistently achieving sales targets. Reliable and adaptable, with strong leadership and organizational abilities that align with dynamic retail demands.
Overview
13
13
years of professional experience
Work History
Assistant Retail Manager
GP Mobile
05.2020 - Current
- Established clear goals for each team member, motivating them towards achieving success both individually and as a whole unit.
- Streamlined inventory management for increased efficiency and improved product availability.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Contributed to the development of store policies and procedures, ensuring consistency in operations and a high level of customer service across the board.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
Lead Supervisor
General Mills
01.2018 - 11.2019
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
Utilities Equipment Repairer
Army
01.2012 - 01.2018
- Increased operational readiness by performing preventative maintenance tasks on utility equipment regularly.
- Trained new team members on utility equipment operations and maintenance procedures, fostering a skilled workforce.
- Contributed to cost savings by identifying opportunities for equipment upgrades or replacements that increased energy efficiency.
- Conducted root cause analysis on recurring issues, leading to long-term solutions and enhanced system stability.
- Troubleshot and repaired electromechanical and pneumatic systems, using electrical drawings.
Sales Manager
Ashley's Paint Palace
06.2016 - 09.2017
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Lead Technical Support Analyst
Computer Generated Solutions, CGS
12.2014 - 04.2016
- Built strong relationships with key stakeholders across the organization, fostering trust and ensuring seamless collaboration on technology initiatives.
- Collaborated with cross-functional teams on complex projects, ensuring successful completion within deadlines.
- Conducted regular training sessions for employees to improve their understanding of technology usage and best practices.
- Developed comprehensive knowledge base articles to assist both end-users and fellow analysts in resolving common issues.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Computer Science And Programming
Herzing University
Skills
- Multitasking proficiency
- Decision-making capabilities
- Staff Training and Development
- Delegation and Supervision
- Scheduling and Time Management
- Budgeting and financial management
- Goal Setting and Achievement
- Business Development
- Orientation and training
- Staff Development
- Strategic selling
- Marketing strategy
Timeline
Assistant Retail Manager
GP Mobile
05.2020 - Current
Lead Supervisor
General Mills
01.2018 - 11.2019
Sales Manager
Ashley's Paint Palace
06.2016 - 09.2017
Lead Technical Support Analyst
Computer Generated Solutions, CGS
12.2014 - 04.2016
Utilities Equipment Repairer
Army
01.2012 - 01.2018
Bachelor of Science - Computer Science And Programming
Herzing University
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