Gerard Harris
Cary,NC
Summary
Highly accomplished, proactive, personable business professional with exceptional record of successfully completing tasks on time. Effectively communicate with stakeholders across multiple organizational levels. Extensive knowledge of Healthcare Electronic Medical Record Systems.
Overview
20
20
years of professional experience
Work History
Onsite Trainer Associate
Athenahealth
12.2025 - Current
- Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet
- In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel, conducting pre-live work including tablespace builds, and partnering with Coaching and Training Services to support end-user training and teaching best practices to users across several product families
- Requires Travel 90% of time. Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans
- Deliver go live support and individualized provider coaching to optimize workflows
- Execute contracted training engagements with all corresponding deliverables, including content preparation and review
- Leverage sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows
- REMOTE
Authorization & Referrals Specialist II
Columbia Doctors/New York Presbyterian Hosp
New York City, NY
02.2014 - 08.2024
- Lead Pre-Certification Specialist for The Dept of Radiology at Columbia Physicians. Responsibilities include obtaining authorizations for all Radiology services performed at New York Presbyterian Medical Center and four Outpatient locations throughout New York City and Westchester.
- Work close with high volume clinical departments such as Neurology, Orthopedics and Surgery to secure patient authorizations for critical Radiology services including but not limited to various types of MRI, Cat Scans, Ultrasounds and PET Scans.
- Communicate daily vital detailed patient medical necessity information to various levels of clinical staff including Physicians, Nursing and operations staff who are both internal and external.
- Proactively communicate with Physicians, Mid-Level and Administrators regarding concerns/issues with obtaining Patient Authorizations.
- Manage all daily functions authorization operations for three Radiology outpatient centers. This includes an average total daily volume of over one hundred (100) patients Columbia Radiology in NYC Midtown, Main Campus and Tattytown NY.
- Serve as subject matter expert in obtaining difficult pre-certifications with various payers. This includes communicating with various insurance carriers and clinical areas regarding patient medical requirements to process radiology service request.
- Lead pre-certification specialist for Columbia Physicians Midtown location. This includes tracking all initial, in-review and appeal status pre-certifications and provide necessary feedback to both referring physicians and departmental leadership.
- Lead Trainer for New Hires including providing documentation on current and updated policy and procedures as necessary.
- Indepth Knowledge of ICD-10 Coding and Diagnosis.
- Manage and Coordinate all same day Add-On’s for urgent Radiology scans for Columbia Midtown Physicians while maintaining additional daily pre-cert responsibility.
- Ability to solve complex issues, research and resolve issues related to denied authorizations to prevent impact to department revenue.
- HYBRID
Front Desk / Research Scheduler
Columbia Doctors Medical Group
New York City, NY
01.2011 - 01.2014
- Perform all Check In / Check Out functionalities for high volume Radiology front desk
- Primary scheduler for all MRI services. Including obtaining and verifying authorizations for services.
- Responsible for scheduling all Research/Grant cases including working with various research clinical departments.
- Verify patient eligibility prior to patient’s arrival and work with clinical departments to obtain correct insurance.
- Provide excellent customer service to both patients and various clinical departments.
Customer Service Rep
Bronx Zoo
Bronx, NY
01.2006 - 01.2008
- Provide customer service support to various departments including Guest Services and Merchandise Retail.
- Able to handle high patrons traffic areas.
- Handled restocking and inventory with Bronx Zoo merchandise.
- Summers
Education
General Diploma -
Mott Hall High School
Bronx, NY01.2009
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American Academy of Professional Coders (AAPC)
VirtualComputer Information Technology
S.U.N.Y at Canton
Canton, NY01.2011
Skills
- Strong Interpersonal Skills
- Client Relationship
- Experienced Medical Terminology and Coding
- Detail Orientated
- Effective time management and organizational skills with exceptional attention to detail
- Multi-Tasking/High Volume
- Staff Training
- Strong Analytical Skills
- Detail System Knowledge of Allscripts EMR, IDX, GE Imagecast,EPIC and Athenaone
- Knowledge of Microsoft Products
Timeline
Onsite Trainer Associate
Athenahealth
12.2025 - Current
Authorization & Referrals Specialist II
Columbia Doctors/New York Presbyterian Hosp
02.2014 - 08.2024
Front Desk / Research Scheduler
Columbia Doctors Medical Group
01.2011 - 01.2014
Customer Service Rep
Bronx Zoo
01.2006 - 01.2008
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American Academy of Professional Coders (AAPC)
Computer Information Technology
S.U.N.Y at Canton
General Diploma -
Mott Hall High School