Gerardo Avila
Yuba City,California
Summary
Motivated individual with strong team leadership abilities in fast-paced environments. Supervises operations to ensure adherence to safety protocols and optimizes resource allocation. Dedicated to improving team productivity through effective training and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
GAT Airline Ground Support
Sacramento, CA
11.2025 - Current
- Coordinated daily operations to enhance service efficiency and meet customer expectations.
- Implemented safety protocols ensuring compliance with regulatory standards and reducing incidents.
- Managed scheduling of ground support staff, optimizing resource allocation throughout shifts.
- Assisted in training new employees on operational procedures and safety guidelines.
- Monitored equipment usage and performed maintenance checks to ensure optimal performance.
- Collaborated with team members to streamline workflows, improving response times to service requests.
- Analyzed operational processes, identifying areas for improvement to boost productivity levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Operations Supervisor
GAT Airline Ground Support
Sacramento, CA
05.2024 - 11.2025
- Supervised daily operations to ensure compliance with safety standards and procedures.
- Implemented training programs for new employees to improve operational readiness.
- Monitored equipment performance and conducted routine maintenance checks.
- Conducted regular inspections of work areas to maintain cleanliness and safety protocols.
- Collaborated with management on operational strategies to enhance overall performance.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Operations Lead
GAT Airline Ground Support
Sacramento, CA
11.2023 - 05.2024
- Trained and mentored team members on best practices in ground support procedures.
- Managed inventory levels, ensuring timely replenishment of supplies and equipment.
- Planned operations and activities, and led projects.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Courtesy Clerk
Grocery Outlet Bargain Market
Yuba City, CA
07.2022 - 10.2022
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure a welcoming environment.
- Trained new staff on operational procedures and customer service best practices to improve performance.
- Monitored product expiration dates, ensuring compliance with safety standards and quality control.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Stocked shelves and ensured product availability, contributing to optimal inventory management.
Education
High School Diploma -
Yuba City High School
Yuba City, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Management
- Project management
- Policies and procedures implementation
- Performance monitoring
- Staff development
- Maintaining compliance
- Goal setting
- Client relationships
- Performance management
- Superb time management skills
Accomplishments
- Achieved station of the year award for Aeromexico services through effectively helping with leading, supervising and conducting a short staffed team of 4 through a brutal flight season.
- Achieved United STAR departure award by dispatching flights out safely and on time through exceptional leadership and supervision.
Certification
- Certified brake riding trainer, United Airlines - 12/20/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
GAT Airline Ground Support
11.2025 - Current
Operations Supervisor
GAT Airline Ground Support
05.2024 - 11.2025
Operations Lead
GAT Airline Ground Support
11.2023 - 05.2024
Courtesy Clerk
Grocery Outlet Bargain Market
07.2022 - 10.2022
High School Diploma -
Yuba City High School