GERARDO AVILA
San Jose,CA
Summary
Reliable professional with a strong background in driving and customer service. Recognized for effective communication and adaptability, leveraging time management skills to optimize delivery routes and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Driver
Self-employeed
San Jose, CA
09.2010 - 02.2016
- Delivered goods efficiently while adhering to safety regulations and traffic laws.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Managed logistics for timely deliveries, optimizing routes for fuel efficiency and reduced travel time.
- Developed strong relationships with clients through effective communication and reliable service.
- Monitored vehicle performance metrics to identify areas for maintenance or improvement initiatives.
Customer Service Representative
Michaels Arts and Crafts
San Jose, CA
01.2010 - 08.2010
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted customers in selecting arts and crafts supplies to enhance their projects.
- Maintained accurate inventory records using point-of-sale systems to streamline operations.
- Trained new team members on customer service protocols and store procedures.
- Implemented process improvements that enhanced operational efficiency during peak hours.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
OAK GROVE HIGH SCHOOL
San Jose, CA01-2009
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- GPS and route planning
- Flexible schedule
- Driving in adverse conditions
Languages
Spanish
Professional Working
Timeline
Driver
Self-employeed
09.2010 - 02.2016
Customer Service Representative
Michaels Arts and Crafts
01.2010 - 08.2010
High School Diploma -
OAK GROVE HIGH SCHOOL