Gerardo Colmenares
Los Angeles,CA
Summary
Results-driven customer service professional with significant experience in team management and supervisory roles. Proven ability to effectively solve problems, implement cost-saving strategies, and maintain professionalism in high-pressure environments. Demonstrates exceptional adaptability in unpredictable settings, particularly during vehicle operations. Committed to delivering outstanding service and fostering a collaborative team culture.
Overview
16
16
years of professional experience
Work History
IT Consultant
California Pro's Construction & Renovations Inc
Chatsworth
12.2019 - Current
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Provide a variety of fulfillment duties including delivery, installation, integration, networking and troubleshooting consumer electronics devices.
- Revise existing systems and suggest improvements.
Rideshare Driver
Uber And Lyft
Los Angeles, CA
04.2018 - Current
- 10,714 rides 3,587 food delivery over 130K miles
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Carried food in insulated bags to maintain hot or cold temperature.
Head Cashier
Lowes Home Improvment
San Jose
03.2015 - 04.2018
- Planning workflow, preparation, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads, coordinate set up of new hire accounts
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
Supervisor
Rite Aid Pharmacy
Westwood, CA
01.2012 - 04.2015
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
Cashier/Computer Repair
Best Buy
Culver City, CA
09.2009 - 07.2012
- Checked in computers and performed diagnostics for repair.
- Provided technical support for customers with both hardware and software related questions.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
Education
Diploma -
Santa Monica High
Santa Monica06.2010
Some College (No Degree) - Computer Science
Santa Monica College
Santa Monica, CASkills
- Computer repair
- Installation services
- Employee training
- Conflict resolution
- Driving and transportation
- Team building
References
Available upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Consultant
California Pro's Construction & Renovations Inc
12.2019 - Current
Rideshare Driver
Uber And Lyft
04.2018 - Current
Head Cashier
Lowes Home Improvment
03.2015 - 04.2018
Supervisor
Rite Aid Pharmacy
01.2012 - 04.2015
Cashier/Computer Repair
Best Buy
09.2009 - 07.2012
Diploma -
Santa Monica High
Some College (No Degree) - Computer Science
Santa Monica College
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