Gerardo Concepcion
East Stroudsburg,PA
Summary
Encouraging hospitality professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Beyond/Hello Stroudsburg
10.2021 - 04.2024
- Maintain suitable inventory levels and conduct weekly and End of Month Inventory Counts and Reconciliations
- Receive deliveries, build purchase orders, and maintain accurate records
- Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
- Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store
- Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
- Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand.
Night Auditor/Assistant Front Desk Manager
Hotel Americano/ Selina Chelsea
02.2019 - 03.2020
- Responsible for hotel overnight, ensuring high standards are maintained at all times
- Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account
- Act as manager on duty and follow the prescribed MOD procedures on communication, emergency procedures, and guest satisfaction
- Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.
Front Desk Agent/Night Auditor
Four Points by Sheraton
05.2018 - 02.2019
- Utilized dynamic service skills to deliver great guest experience
- Collaborated with management and housekeeping team to effectively handle guest requirements from check-in through check-out
- Answer multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Explained details regarding the property, including restaurants, fitness center, and complimentary services offered to acclimate patrons to the hotel environment.
General Manager
Auntie Anne’s Pretzel
04.2009 - 11.2017
- Supervised and delegate up to 20 staff members on food protection and safety
- Responsible for the day-to-day operations including monitoring and tracking cashflow, as well as managing inventory control
- Followed food safety procedures according to company policies and heath and sanitation regulations
- Recorded and track sales using Micro E7 POS system.
Education
Bachelor of Science - Business Management
East Stroudsburg University
East Stroudsburg, PA05.2025
Associate of Applied Science - Business Administration
ASA College
New York, NY08.2021
Skills
- Store operations
- Inventory Control
- Customer Service and Engagement
- Sales expertise
- Problem-Solving
- Product and service knowledge
- Staff Supervision
- Team Building and Leadership
Referencesavailable
True
Certificatesandawards
- Food and Safety Protection Certificate
- Delphi Sales and Catering Training Certificate
- Front Desk Representative Certification
- Jushi Certified Trainer Program
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Beyond/Hello Stroudsburg
10.2021 - 04.2024
Night Auditor/Assistant Front Desk Manager
Hotel Americano/ Selina Chelsea
02.2019 - 03.2020
Front Desk Agent/Night Auditor
Four Points by Sheraton
05.2018 - 02.2019
General Manager
Auntie Anne’s Pretzel
04.2009 - 11.2017
Bachelor of Science - Business Management
East Stroudsburg University
Associate of Applied Science - Business Administration
ASA College
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